Experience

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  British council

  Sept 2015 - Jun 2016

  English language assistant

  As a requirement for languages degree, spent a year living and teaching English in Madrid. Taught a wide variety of ages, from 16 to middle aged, and assisted in multiple subjects such as IT, Marketing and grammar. Whilst the role was to originally assist the English teacher, as I grew in confidence in the position, I gradually began to lead my own classes which required great organisation and communication skills. Position was also an opportunity to help develop my own Spanish skills.

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  The pier cafe

  Mar 2018 - Jul 2018

  Waitress

  Member of Front of House for a local cafe on Aberdeen's beach front. Main responsibilities were to greet and serve customers, and be able to provide suggestions and full understanding of the menu. Being a key team member with good communication skills was vital to provide a friendly and efficient service to ensure customers felt welcomed and satisfied with the service.

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  Gag reflex ltd.

  Aug 2018 - Aug 2018

  Pr street team

  Member of a street team for a production company helping to promote multiple shows during the Edinburgh Fringe Festival. Main responsibilities include to distribute flyers for the shows to encourage members of the public to attend and be a good representation of the company. Full understanding of the all the shows is necessary, as well being able to communicate effectively the public and have sound time management. Promoted to Street Team Supervisor during 2018 Fringe.

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  Sykes

  Oct 2018 - Feb 2019

  Customer service assistant

  Provided customer support for REVOLVE Clothing, an online fashion retailer. Handled all initial customer inquiries by phone, email and live chat, working to meet all daily and weekly targets. Problem- solved to resolve all customer complaints to a satisfactory conclusion whilst complying to company policies regarding orders and refunds. Liaising with external courier companies to organise customer deliveries and process claims for lost packages. Fully trained in General Data Protection Regulation Act 2018. Show less

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  Elite energy group

  Jun 2019 - Dec 2021

  Eco adminstrator
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  Growgreen scotland

  Jan 2022 - Apr 2022

  Freelance policy researcher
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  Carers trust

  May 2022 - now

  Research and influencing officer