Christi Mischeaux

Foreclosure Processor

120 followers

St Louis, Missouri, United States

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Timeline
About me
Support Specialist at Enterprise Fleet Management
Education
- Ranken Technical College
  2001 - 2002
  Associates Degree Computer Networking
- Ranken Technical College
  2001 - 2002
  Associate's degree Computer Networking Technology
  At Ranken I studied Computer Network Technology. I learned basic to advanced computer hardware, also how to setup local & wide area networks. I enjoyed my education & I anticipate expanding my skills in the workforce with every opportunity.
Experience
- Citimortgage
  Jul 2003 - Nov 2005
  Foreclosure Processor
  Assist in process of referring delinquent mortgage accounts to foreclosureFaxing, mailing letters, ordering repairs on homes, updating mortgage accountsDaily use of MS Outlook 2002 & other MS Office applications
- Remedy
  Jul 2003 - Nov 2005
  CitiMortgage
- Boeing
  Nov 2005 - Sept 2010
  Helpdesk, 2nd Level Desktop Support Analyst
  Provided 2nd level company-wide support, including international end usersSupported desktops, laptops, printers, telephones, blackberries, UNIX workstations & mainframeAvaya phone system
- Monsanto Company
  Sept 2010 - Sept 2014
  Client Application SupportApplication Support including Windows 7, Office 2007, Adobe Acrobat, IE8 & IE10, Altiris RecoverySoftware Deployment through SymantecExchange Server Support including mailbox setup, distribution list creation Advanced troubleshooting & resolution with a wide range of company application issues. Coordination & deployment of new technologies.Training & updating other IT teams of new technologies & applications Provide 1st level company-wide supportWindows desktop, Dell & Lenovo PC & laptopTechnical assistance & troubleshooting provided with blackberries, smartphones, VPN, AnyConnect, network & home wirelessTrained new analysts
  - Client Applicaiton Support
    Dec 2011 - Sept 2014
  - Client Application Support Analyst
    Jan 2010 - Jan 2014
  - Technical Support Analyst
    Sept 2010 - Dec 2011
- BJC HealthCare
  Apr 2016 - Feb 2020
  Customer Support Technician
  Frontline support for multiple hospital and private practice facilitiesSupport of Microsoft Office 2013 & Office 365, communication applications such as MS Teams, Jabber & WebExHardware & software support of desktops, laptops, workstations on wheels and follow-me desktopsAssist with priority patient care issuesKnowledge of VPN software such as Cisco AnyConnect & Two-Factor Authentication applications such as DUOSoftware deployment through Landesk & Microsoft Configuration Manager Console (SCCM)Knowledge of multiple clinical applications such as Epic, Clinical Desktop, Soarian & various citrix based applicationsTrain new support techniciansWorking in ServiceNow for ticket creation, knowledge management & problem creation & management Show less
- Enterprise Fleet Management
  Feb 2020 - now
  - Support Specialist
    Nov 2021 - now
  - Support Analyst
    Feb 2020 - Dec 2021
Licenses & Certifications
- A+ Certification
  Dec 2002
- HDI Support Center Analyst (HDI)
  HDI
  Jul 2018