Tyler Harris

Experience

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  First Wesleyan Church

  May 2016 - May 2019

  Youth Pastor

  Organized and managed weekly event and Sunday School for 30+ students in 6th-12th grade. Built curriculum and trained seven volunteers to teach weekly small groups to students. Preached weekly sermon to students and quarterly to audience of 500+ adults via in person and online attendance.

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  Kory Wagonmaker - State Farm Insurance Agent

  Apr 2019 - Mar 2022

  Account Manager

  Evaluated marketing strategies and conducted cost analysis to optimize office marketing initiatives. Cultivated customer relationships and offered tailored solutions to address current situations. Trained and supervised five team members to meet office production requirements. Developed comprehensive start-to-finish plans for onboarding of new team members, ensuring assimilation into office culture.● Devised and implemented evaluation system for all team members to systematically measure performance and foster professional development.● Utilized structured team development process to instill autonomy among team members within three months, leading to achievement of top 12 agency status in territory.● Engineered and executed training initiative, resulting in reduction of onboarding time to 30 days. ● Spearheaded office in generating 40+ policies per month.● Enhanced customer retention by 2% without incurring additional costs Show less

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  Ian Phillips - State Farm Insurance Agent

  Apr 2022 - Jan 2024

  Sales Manager

  Spearhead sales and service team management within organization, achieving top position as life insurance policy producer in both applications and total premium. Conducted thorough analysis of marketing budget and devised strategic marketing plan to maximize opportunities for profitable growth. Formulated current compensation plans to align with achievement targets and maintain compliance with company standards. Facilitated claims reporting for customers and claimants, guiding them through Auto and Fire claims process to ensure timely resolution. Leveraged Salesforce ECRM to review account changes, addressing customer inquiries related to billing discrepancies.● Engineered and executed streamlined sales and service processes to enhance operational efficiency, resulting in remarkable 35% upswing in total sales.● Accomplished $35,000 in life insurance premium sales in 2023. ● Formulated and executed training protocol, reducing onboarding duration to 30 days. ● Slashed marketing expenses by 40%, enhancing sales output Show less

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  Applied Digital Solutions

  Mar 2024 - now

  Sales Development Representative

  Connecting businesses with industry leading customer experience software solutions to maximize quality and training processes and provide superior customer service.- NICE CXone- DVS EncoreReponsibilities:- Oversee automation of email campaigns to potential customers- Cold call prospective customers (60 per day)- Attend and organize trade show/conference booth- Build relationships with decision makers (c-suite) via networking events in various industries