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Jonathan Lynch

Jonathan lynch

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location of Jonathan LynchDelaware, Ohio, United States
Phone number of Jonathan Lynch+91 xxxx xxxxx
Followers of Jonathan Lynch86 followers

  • Timeline

    Jan 2010 - Nov 2015

    Tier 3 residential internet support

    Time Warner Cable
    Nov 2015 - Apr 2017

    Tier 1 HelpDesk

    Community Choice Financial, Inc.
    Feb 2017 - Jun 2017

    Tier 3 tech support

    TIBA Parking
    Jun 2017 - Aug 2017

    Network Administrator

    Ohio State Bar Association
    Current Company
    Oct 2017 - now

    Network Engineer

    Affiliated Resource Group

  • About me

    Network Engineer at Affiliated Resource Group

  • Education

    • Delaware hayes

      2002 - 2006
      High school regular/general high school/secondary diploma program

      Activities and Societies: Soccer- Goal keeper Freshman and Sophomore years JROTC - Color Guard Commander,Rocket Club Commander, Flight leader.

    • Delaware area career center

      2005 - 2006
      Cisco networking computer systems networking and telecommunications 3.0

      Activities and Societies: District level BPA network design team junior year State level BPA Microsoft test junior year District level BPA network design team senior year State level BPA Cisco networking senior year. Tied for 5th in the state. Studied computer networking at the career center while in high school. The main focus was on Cisco networking preparing for the CCNA

  • Experience

    • Time warner cable

      Jan 2010 - Nov 2015
      Tier 3 residential internet support

      Troubleshoot internet connection issues.Troubleshoot digital phone issues. Troubleshoot equipment problems over the phone.Schedule appointments for field technicians as needed.Assist Signature home clients with any service related problems they may have.Assist customers with online applications to include TWCTV, HBO Go, and Cinemax GO.

    • Community choice financial, inc.

      Nov 2015 - Apr 2017
      Tier 1 helpdesk

      Work, prioritize, and maintain tier 1 and tier 2 Ticket ques using Zendesk.Answer phone calls creating tickets and assisting employees with various PC, internet, and peripheral issues.Work with Active Directory to include unlocking accounts, adding computers to the domain and adding users to security groups.Troubleshoot PC issues remotely using VNC and remote desktop.Troubleshooting complex PC and network issues. Documenting the solution and implementing changes as needed or escalating to another group for resolution.Assist in converting stores that were recently purchased. Which includes network setup, PC configuration, and Printer setup.Planned and Implemented computer setup for POS change which included approximately 400 computers.Build and maintain PC images used for replacement and new PC's.Assist other Tier 1 employees with issues they are not able to solve.Troubleshoot Internet outages and escalating to the ISP and network team when necessary.Adding store employees to various POS systems.Maintaining Ricoh printer address books and troubleshooting various connectivity issues with scanning to email or scanning to folders on the network. Show less

    • Tiba parking

      Feb 2017 - Jun 2017
      Tier 3 tech support

      Troubleshoot parking equipment over the phone. Prioritize tickets and reply to dealers about various issues. Assist dealers with installing parking equipment. Assist network team with wiring new building and configuring switches. Designed system that had each version of windows we support with different versions of the parking software for the support group. Designed and implemented training room. Setup windows 2012 test domain including DHCP and DNS. Install and setup SQL for the parking software. Create Virtual workstations and servers in vmware. Designed solution to turn parking software in a system process so it is always running regardless if a user is signed in. Show less

    • Ohio state bar association

      Jun 2017 - Aug 2017
      Network administrator

    • Affiliated resource group

      Oct 2017 - now
      Network engineer

  • Licenses & Certifications