Jeelan Basha Shaik

Experience

• 

  Futuretech Sysetms

  Jun 2002 - May 2004

  Hardware Engineer cum Customer Support Engineer

  • Perform a variety of technical support activities related to the IT support.• Preparation of reports (such as monthly activities, Service Level Agreements, etc.)• Conducting Customer Satisfaction Surveys, IT utilization study and recommending on areas of improvement• Preparing and compiling the budget in coordination with departments;• Knowledge about LAN/WAN, Active Directory services, routers and switches• Responsible for overall functioning of systems on network• Responsible for providing access of internet to End Users as per management guidelines• Configure and guide user to use email, Outlook and Outlook Express;• Responds to Help Desk requests to identify and resolve hardware/ software problems.• Evaluate and prepare technical recommendation of hardware replacement (HDD, RAM, Printers, CD drives, scanners etc.)• Prepare purchase requests for all users’ hardware.• Perform hardware and software upgrades and recommendation Show less

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  Sri Sai Computer World

  Jun 2004 - Oct 2006

  System Network Administrator

  • Installation, configuration and troubleshooting of Windows 2003/2000/NT• Installation, configuration and Troubleshooting of Windows 98/XP/2000.• Attending User Desktop problems.• Installation and configuration MS Office and other software.• Installation and configuration of Firewall, VPN devices, WIFI devices etc.• Configure, administer and perform basic troubleshooting on printers.• Held responsible to maintain all types of systems including Sun E250 Server, HP J3600, J5000, C5000, AIX, Sun Spark Machines and Intel, AMD systems.• Installations, file systems, account management, networking, network file systems, backup and restore, fault tolerance, naming services, printers.• Installation of 3rd party software, Performance Tuning, Veritas, storage technologies (DAS, NAS, SAN). Show less

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  Video Home & Electronic Centre

  Oct 2006 - Jan 2025

  T Infrastructure Management:• Oversaw and maintained diverse IT infrastructure, including servers, storage systems, and networksecurity components (firewalls, VPN, SD-WAN, LAN/WAN).• Managed the virtualization environment using VMware vSphere and ESXi, ensuring optimalperformance and resource allocation for critical systems and applications.• Administered and optimized VMware vCenter to manage virtual machines (VMs), clusters,and datastores, ensuring efficient resource management and high availability.• Configured VMware High Availability (HA) and Distributed Resource Scheduler (DRS) to guaranteebusiness continuity and efficient resource utilization across multiple ESXi hosts.• Implemented and maintained VMware vSAN for software-defined storage, providing scalability and highavailability to virtualized workloads.• Managed SAP B1 and integrated applications, ensuring seamless performance in both physical andvirtualized environments.• Oversaw biometric systems, door access control, and CCTV solutions, ensuring secure access andcontinuous surveillance via both physical and virtualized servers.• Monitored and optimized network devices such as switches, routers, IP phones, Wi-Fi devices, laptops,desktops, and printers, ensuring reliable connectivity across the organization.• Administered Email Security solutions and antivirus software, ensuring email communication andinternal data are secure.• Ensured 24/7 system availability and data protection through robust backup and disasterrecovery strategies, utilizing VMware vSphere Replication and Site Recovery Manager (SRM).• Supported IP Office servers/IP phones to ensure seamless communication across multiple locations.• Conducted regular security assessments and system audits to safeguard network security and ensurecompliance with industry standards. Show less Manage information technology and Servers, Storage, Firewall, LAN, WAN, VPN, SD-WANNetwork security, Switches, Laptop, Computer systems, IP Office Server/ IP phones, WIFIDevices, Endpoint protection, Backup, DR, Printers etc.• Design, develop, implement and coordinate systems policies, firewall policies, IT policies andprocedures.• Design and deploy networks On-Prem, Cloud and Hybrid• Control over software licensing Data, Managed service, Network and Network securitypolicies and Cloud infrastructure -Azure/AWS.• Control over IT assets.• Control over Backups and Recovery.• Assign users policies and group policies to authenticate and authorization of access• Administered and maintained Active Directory services, ensuring seamless user access, grouppolicies, and permissions across the organization• Handled configuration and administration of MS Exchange servers• Implemented and maintained backup and recovery processes for ActiveDirectory and Exchange data, reducing downtime and ensuring business continuity.• Evaluate and modify server performance and maintain system efficiency• Always take users’ feedbacks of IT services and review them with the team.• Streamline the identified improvements, find ways to meet the expectations with the teamand execute them.• Analyze and isolate security issues, implementing solutions to safeguard data.• Deploy and integrate Cisco Meraki solution for Branch office connectivity.• Design and implement backup solution – Azure Backup, Veeam. Show less ¥ Administer servers, desktop computers, printers, routers, switches, firewalls, IP phones, and personal digital assistants.¥ Manage installation and configuration of application servers ORION/POS and database servers Oracle Database 9,10¥ Install, configure, and troubleshoot Windows Server (2019/2016/2012/2008) and Windows operating systems (10/8/7).¥ Install, configure, and troubleshoot Microsoft exchange server (2003/2008)¥ Design, configure, and maintain LANs, WANs, and network segments.¥ Install and troubleshoot network devices, including switches and firewalls (Sophos, Cyberoam, SonicWALL).¥ Assign routing protocols and configure routing tables for optimal network performance System Monitoring and Maintenance¥ Conduct morning checks of systems, software, and network performance.¥ Monitor network performance and ensure availability of applications to users.Hardware and Software Management¥ Install and uninstall OS and necessary software which is recommended by IT on PCs.¥ Install and configure new hardware and supporting software if required.¥ Maintain documentation of asset movement, including hardware and softwareUser Account Management¥ Add, delete, create, and modify user account information as needed in AD¥ Reset passwords and configure email accounts for users.Data Management¥ Perform regular backups of user data to ensure data integrity and availability.Troubleshooting and Support• Answer technical queries from users and provide support for reported problems.• Troubleshoot and escalate issues to the IT Manager when necessary.Reporting and Documentation• Maintain records of stock movement for systems, printers, toners, and cartridges.• Report daily activities and system status to the IT Manager.Updates and Configuration• Apply operating system updates and implement configuration• changes to enhance system security and performance Show less • Conduct morning checks of systems, software, and network components to ensure optimal performance.• Perform system performance tuning to enhance efficiency and reliability.• Keep the network operational, addressing any issues that arise promptly.• Add, delete, create, and modify user account information as needed.• Reset passwords and configure email accounts for users.• Install and uninstall OS and necessary software which is recommended by IT on PCs.• Install and configure new hardware and software as required.• Answer technical queries from users and provide support for reported problems.• Troubleshoot and escalate issues to the System Administrator when necessary.• Reporting and Documentation:• Report daily activities and system status to the System Administrator.• Apply operating system updates and implement configuration changes to enhance system security and performance Show less

  • Deputy Manager

    Jan 2024 - Jan 2025

  • Assistant Manager IT

    Nov 2017 - Jan 2024

  • EDP OFFICER

    Apr 2010 - Nov 2017

  • Assistant System and Network Administrator

    Oct 2006 - Apr 2010