Subhojit Das

Experience

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  WIZARD Enterprises Pvt Ltd

  Mar 2006 - Dec 2006

  Team Lead

  hardcore Tele marketing for a renowned satellite service provided of United States of America

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  Firstsource Solutions Limited

  Dec 2006 - Apr 2008

  Process Leader

  Mentoring a team of 20 Executives, making reports and Kpi’s for the sameTaking care of 250 logins at one time for the entire pre paid divisions.Floor walking for better quality deliverance of executives on calls.Organizing feedback and coaching sessions for all executives.MIS reporting and attendance tracking for each day.Giving hand to Administration work.Constantly check whether updates prescribed by clients are followed by agentsResponsible for handling calls of irate customersFloor Support to help executives on calls driving the team towards 100% qualityTaking care of a sales team of 20 advisors’ responsible of converting prepaid customer’s to post paid. Show less

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  Infosys Mexico infosys India

  Jan 2010 - Mar 2021

  Business Analyst

  To document the business process by identifying the requirements.Handling various activities of the project like information gathering, analyzing the information gathered, documenting the functional or business requirements.To make Test plan for testing team.To do the user acceptance testing in the final project.Acted single point of contact between project management and appropriate IT groups from solution planning,sizing,to fulfillment.Maintaining Project contact list and keeping track of all communication needs.Prepare SDLC documentation through facilitated workshops with Onshore and Offshore teams.Worked on the Clarity PPM for forecasting and variance analysis.Prepare Project and Portfolio Financial reports and distribute to appropriate stakeholders.Worked as an E2E Quality Manger with fully exposure to the HP Quality Center Tool 10.1vAssist individuals in maximizing the potential of SharePoint as it relates to their job function.Document SharePoint configurations and architectures.Create VBA programs to automatically update Excel workbooks, encompassing class and program modules and external data queries . Extensively use Excel functions in development, focusing on read/write integration to databases Show less

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  Infosys

  Apr 2021 - now

  Senior Consultant

  Working closely with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that address customer needs.Developing solutions and organising, planning, creating & delivering compelling proof of concept demonstrationsEnsuring solutions stated in the Statement of Work are best practice and in line with client requirementsManaging the sales bid process by responding to RFI’s & RFP’sWorking closely with Sales to ensure successful closure of the sales processAssociated with Hi /consumer Tech clients for US/EMEA regions.Liaising with Product Managers to provide feedback from clients about product requirementsKeeping abreast of market trends and product & competitor landscapes Show less