Muhammad Afeef

Experience

• 

  Tri Star Convenience Stores, Inc. (DHANANI GROUP)

  Aug 2014 - Oct 2022

  • Direct the strategic planning and operations of 10-15 convenience stores revenue.• Recruit and manage a team of up to 100 employees throughout Houston and surrounding areas, ensuring high job performance and customer service protocols. • Improvise the checklist to collect store data during a complete changeover and revise criteria to improve the auditing reporting process.• Conduct one-on-one training for Store Managers, recruit, train, evaluate coach and evaluate management staff.• Manage employee turnover and retention, recommend personnel changes when necessary.• Perform operational Safety inspections, revise existing criteria to raise expectations of minimizing Days Away from Work throughout the district.• Monitor labor, controllable expenses to stay within budget guidelines, analyze the back-office reporting system, including validator’s safes and surveillance systems.• Analyze existing reports and POS data and develop POS red flag guidelines.• Revise the existing performance evaluation process and facilitate the progressive promotion of management candidates.• Provide exceptional customer service and ensure employees are following protocols. Resolve customer issues or complaints by determining optimal solutions promptly.• Protect company assets with various audit processes and ensure that all cash handling and policies are followed.• Ensure excellent customer service and minimize complaints resulting in increased sales revenues.• Develop safety guidelines resulting in reduced incidents and claims Show less • Maintained responsibility for Standardizing Policy and Procedure Manual, Training Checklist for Management, and Loss and Prevention Guidelines for Retail Locations.• Created Electronic Incident Reporting Process with Detailed Step Process for Accurate and Timely Data.• Revised P& L Data for Accounting and Operations Analysis. Accomplishments:• Successfully managed Galveston location with monthly sales at the summer peak of $100K.• Increased revenue and sales by introducing products, providing excellence in customer relations, and reducing overtime costs. • Promoted to District Manager due to strong contribution in revenue and sales growth. Show less

  • District Manager, 01/2016 – 10/2022

    Jan 2014 - Oct 2022

  • Store Manager, 08/2014 - 2016

    Aug 2014 - Jan 2016
• 

  District Manager, 01/2016 – 10/2022

  Jan 2016 - Nov 2022

  Tri Star Convenience Stores, Inc. (DHANANI GROUP

  Accomplishments:• Received recognition from the Director of Operations for outstanding performance for P&L analysis and net profit improvements.• Spearheaded the start-up operations for the construction of new stores. • Supervised the takeover of new locations and recognized as the “best team member," increasing the sales growth.• Received recognition consistently for minimizing claims for work-related injuries and accommodating to reduce Days away from Work.