Elizabeth Renae Lewis

Experience

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  National City Mortgage aka Fifth Third Bank

  Jan 1998 - Jan 2007

  Loan Analyst

  Developed new fields for new mortgage products. Ensured accuracy of calculation for insurance and tax payments.• Analyzed loan data for accuracy of software language before interfacing with mortgage system.• Participated in marketing promotions and increased sales of retail products by explaining the benefits to customers. • Ensured payments were submitted in a timely manner each month to prevent late fees, using verbal and written communications to tax entities and mortgage insurance companies. • Prepared loans for transfer to other mortgage companies, meeting service deadlines and preventing penalties. Show less

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  Montgomery County Government

  Jan 2008 - Jan 2016

  Job & Family Services Specialist II

  Maintained caseload of 899 – 1000 recipients for redetermination and changes.• Interviewed applicants, determining eligibility for public assistance using verbal communication on the phone or face to face. • Computed budgets and verified fraudulent documentation submitted by clients using problem solving and critical thinking..• Approved or denied applications according to agency policies, met agency’s standard for accuracy for expedited assistance to ensure funding for agency programs.• Listened to clients’ needs and concerns to refer to other government or private agencies. Show less

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  Ohio Health Care Plus LLC

  Jan 2016 - Jun 2019

  Home Health Aide

  Performed personal and health care services during evening hours for patients.

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  Humana at Home

  Jan 2016 - Nov 2017

  Personal Health Coach

  • Engaged members to develop lifelong well-being and health. • Worked with 600-700 members referred by associates engaged in Utilization and Case Management• Assisted members with difficult or complex care delivery or discharge planning to help plan and coordinate continuum of care consistent with the member's health care goals. • Utilized knowledge of benefit plan design, care and financing alternatives available within the community and nationally in order to work with the provider team. • Recommend and coordinate services, care delivery settings, and funding arrangements • Complete member outreach, engagement, and management activities• Determine specific short and long-term goals, objectives, and interventions • Maintains an awareness of clinical, social, and financial resources available in the community.• Completed required documentation. Show less

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  Liveops

  Jan 2016 - Jan 2017

  Independent Contractor

  • Received inbound calls for variety of products and services, insurance leads and payroll support using online technology.• Processed applications accurately to ensure timely delivery of products and services• Met payroll deadlines by assisting customers with online payroll and payroll calculations.

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  Humana

  Nov 2017 - Feb 2018

  Patient Care Coordinator

  •Provide customer service to 600 – 700 members, ensuring medication are ordered and delivered timely.• Inbound calls to assist members in tracking medication and receiving payments for medications •Provided critical or important information from clinical system to assist members in obtaining medications. •Dictated detailed and accurate information required for case history.

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  Transamerica Agency Network, Inc.

  Jun 2018 - Dec 2020

  Licensed Insurance Agent

  Generate new business by contacting potential customers and selling one or more types of insurance. Explain various insurance policies and other financial services help clients choose plans that suit them.

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  Aerotek

  Oct 2018 - Jan 2019

  Health Plan Advisor for Anthem

  Provide detailed analysis that identifies and promotes the value of the existing plan, discuss options, provide alternative plan options when appropriate and make recommendationsProvide customers with counseling and recommendations for plan changesResponsible for working with members during rate increases, Special Election Period (SEP), or any other time a member is at risk of leavingAssociate will work with cancellation requests to prevent member attritionFollow up with members who are at risk of lapsing thru outbound communication Show less

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  Homefull

  Jan 2020 - Apr 2022

  Community Case Manager

  This position is part of a clinical services team for the Columbus/Franklin County, Ohio services division. Key programs in this division include rapid rehousing and permanent supportive housing. This role would help ensure that high quality services are being provided to clients in all of these programs.The primary responsibility of the Clinician is completing diagnostic assessments and helping to ensure that the highest quality of care is being provided to clients throughout the organization and helps oversee Medicaid reimbursed services under the behavioral health section. Show less

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  Montgomery County Government

  May 2022 - Oct 2022

  Job and Family Specialist

  Maintained caseload of 899 – 1000 recipients for redetermination and changes.• Interviewed applicants, determining eligibility for public assistance using verbal communication on the phone or face to face. • Computed budgets and verified fraudulent documentation submitted by clients using problem solving and critical thinking..• Approved or denied applications according to agency policies, met agency’s standard for accuracy for expedited assistance to ensure funding for agency programs.• Listened to clients’ needs and concerns to refer to other government or private agencies. Show less

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  Volunteers of America

  Jan 2023 - now

  Case Manager

  Developing service plans designed to ensure stable, permanent housing and monitoring client for six months.Acts as advocate and liason between the client and community services providers to ensure appropriate utilization of resources in meeting the needs of client.Assist other social and human services providers in a wide variety of fields. May assist Social workers.