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Kerstin Wendel

Kerstin Wendel

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location of Kerstin WendelZurich, Switzerland

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  • Timeline

  • About me

    IT Service Management,Transformation, Change Management, Quality Management-Digitalization, Process Optimization, MES, Team Lead, Project Leader

  • Education

    • Ingenieurschule Verfahrenstechnik

      -
      Dipl.-Ing. (FH)

      process automation and optimization, mechanical engineering, technology and materials, manufacturing process, process engineering

  • Experience

    • Rio Tinto Alcan

      Apr 2002 - Jan 2007

      SAP rollout in several Rio Tinto Alcan location. Responsible for Training material setup in QM and Key-User Training. MES/PPS Systems support, real time simulation of a die casting plant, process optimization, development of new testing methods for automotive Industry

      • SAP QM Expert

        Jan 2006 - Jan 2007

      • System Engineer Industrial Engineering

        Apr 2002 - Aug 2006

    • Rio Tinto Alcan

      Jan 2008 - Jan 2009
      Incident Manager / Service Management

      Creation and Implementation of a Service Management Tool für Czech Republic and Slovakia for SAP with workflow definition for Incidents, Change Request, Business Service Request, Fast Track Escalation-process definition for Incidents with priority “critical”Manage several Service Provider Continual Improvement for Incidents together with Support Teams and Service ProviderInterface definition between several ToolsImplementation of SAP User Management ProcessesIntegrate new application in the existing Service Management environment Key-user trainings Weniger anzeigen

    • Constellium

      Sept 2009 - Jan 2014
      IT Service Manager

      Project Manager IT Services IT Support Model Implementation in Asia, US and EuropeManagement of external and internal Service Provider,SLA Definition for Infrastructure servicesIncident Management, Problem Management, Change ManagementAccess Management for Key-UserProcess optimization/unificationSupport internal and external auditsWorking in international teams

    • Wipro Unza Singapore Pte Ltd

      Jan 2015 - Jan 2018
      Senior Consulting Manufacturing, Quality Management

      Senior Consultant MPDV MES Hydra, Quality Management TE connectivityStream Lead Process Harmonization at Outokumpu Germany and US, Service Management Delivery and Support onsite and offshore, Outokumpu, Stainless Steel Manufacturer , Digitalization, Industry 4.0, Support Automotive Industry in Manufacturing processes

    • Capgemini - TE Connectivity (Support)

      Apr 2018 - Jul 2020
      Managing Consultant

      Digital Factory, Quality Management: Digitalization for "In production Inspection" in MES HYDRA.

    • Gaben-Suisse

      Jan 2021 - now
      MES Implementation Team Lead

    • Innovation.tank

      Jan 2023 - now
      Project Lead

      Projektleitung, Beraten und Bearbeiten von individuellen Business Cases, Analysen und Teambildung.

  • Licenses & Certifications

    • ITIL Founadtion

      APMG International
      Feb 2014