Tasneem El-Sayed

Experience

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  Integrated Modern School

  Oct 2012 - Jan 2013

  Computer teacher
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  LINKdotNET

  Jan 2013 - Dec 2013

  Customer Service Technical Support Engineer

  - Installation of new ADSL users.- Technical support for new and existing customers.- Technical troubleshooting and line testing for ADSL customers in their premises.- Ensure that all trouble tickets assigned are solved within the SLA.

• 

  TE Data

  Jan 2015 - May 2015

  Customer Service Technical Support Engineer

  - Installation of new ADSL users.- Technical support for new and existing customers.- Technical troubleshooting and line testing for ADSL customers in their premises.- Ensure that all trouble tickets assigned are solved within the SLA.

• 

  CodeLab

  May 2015 - Dec 2017

  - Design, develop and test new requirements and project change requests on the currentimplementation Using Ensyab features, including configuration and customization.- Fix the current implementation defects.- Enhance the current implementation performance or design according to business needs.- Integrate Ensyab services with other back end applications as per business needs including WebServices (inbound, outbound), Integration Workflows, Integration Objects.- Write User Manuals.- Design and write Service Requirement Document (SRD). عرض أقل

  • Project Coordinator

    May 2017 - Dec 2017

  • Associate Business Consultant

    May 2015 - May 2017

  • Software Quality Engineer

    May 2015 - Feb 2016
• 

  Takestep

  Nov 2018 - now

  Software Quality Engineer

  - Document test cases.- Document software defects, using a bug tracking system, and report defects to software developers.- Monitor bug resolution efforts and track successes.- Identify program deviance from standards, and suggest modifications to ensure compliance.- Identify, analyze, and document problems with program function, output, online screen, or content.- Participate in product design reviews to provide input on functional requirements, product designs.