Alejandro D'Agostino

Experience

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  Instituto Chileno Britanico de Cultura

  Apr 2008 - Apr 2010

  Teacher of English as a Second Language

  Industry: Education, Training of English as a Second Language ESL.• I taught individual and group English classes for basic, intermediate, and advanced levels.

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  El Mercurio

  Jan 2010 - Mar 2010

  Intern at Las Últimas Noticias Newspaper, Features Section

  Industry: Newspaper Publishing.• I reported, covered, and interviewed the Minister of Health and relevant personnel due to the 2010 Chile earthquake.• I researched and wrote news stories requiring English proficiency, with calls to NASA and Europe.• I participated in editorial meetings with the team and Editor-in-Chief every Monday and Friday.

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  Merck

  May 2010 - Feb 2013

  Academic Coordinator and Corporate English Trainer

  Industry: Pharmaceutical Manufacturing, English as a Second Language (ESL), Corporate Training.• I delivered tutorials and personalized classes to senior management at 2 American pharmaceutical companies for 5 consecutive semesters.• I created a website and a feedback platform to continuously optimize processes and topics for teaching, practicing, and learning sessions.• I created and managed a team of 3 translators to handle English-to-Spanish translations for commercial pharmaceutical projects, as requested by the client. Show less

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  Intercycles Chile

  Jul 2012 - Dec 2013

  E-commerce Project and Support for Bicycle / Cycling Sports Events

  Industry: Retail, Sporting Goods, eCommerce /e-commerce, bicycle store, cycling products website, organization of sporting events.• I designed and established the digital strategy to develop an e-commerce store and other sales channels, coordinating and obtaining internal approval with the operational teams and management.• I provided support for organizing bicycle / cycling sports events hosted by the store to attract and retain customers.

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  Universidad de Santiago de Chile

  Aug 2013 - Dec 2013

  University Professor of Technical English in the School of Engineering

  Industry: Higher Education.• I taught basic-level technical English classes to engineering students during one semester.• I familiarized myself with the university’s specific processes and regulations.

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  Evalueserve

  Jan 2014 - Feb 2016

  Business Development Associate

  Industry: Outsourcing / Offshoring, Business Consulting and Services in Market Research, Data Analytics and Management services.• I supported and coordinated strategy and tactics for 2 Account Executives to contact and schedule demo meetings through emails and calls in the U.S. West Coast and Chilean markets.• I identified and contacted decision-makers such as Data Analytics Managers and Heads of Process Improvement / Optimization Operations.• I used LinkedIn Sales Navigator and Microsoft Office 365 suite (Word, Excel, and PowerPoint) daily for coordination and internal collaboration. Show less

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  Aconex

  Mar 2016 - Dec 2017

  Sales Development Representative

  Industry: SaaS, cloud-based project collaboration platform and tools for construction and engineering projects (later bought by Oracle). Project management and documentation software.• I supported and coordinated strategy and tactics for 3 Account Executives to contact and schedule demo meetings through emails and calls in the markets of Chile, Peru, Colombia, Argentina, Panama, and Mexico.• I identified and contacted decision-makers such as General Contractors and Subcontractors for engineering and construction projects exceeding USD $100 million.• I used LinkedIn Sales Navigator, the CRM Salesforce for managing prospect information, Microsoft Office 365 suite (Word, Excel, and PowerPoint), and Outreach for internal coordination and collaboration daily.• I participated and assisted in several industry events in Malaysia, Mexico, and Colombia.• The service consists of a platform to coordinate and monitor the flow of information of all participants in construction and engineering projects. Show less

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  Bicimundo Chile

  Jan 2018 - Dec 2018

  Customer Service Representative at Bicycle / Cycling Stores

  Industry: Retail, Sporting Goods, eCommerce /e-commerce, bicycle store, cycling products website• I assisted customers at 2 bicycle / cycling stores on alternating days with logistical support for both locations in the communes of Vitacura and Lo Barnechea in Santiago.• I managed daily store operations, including cash register transactions with cash and electronic payments (debit cards, credit cards, and bank transfers), and attended weekly meetings to enhance collaboration with the mechanics and management teams.• I advised customers on products and industry trends to maximize customer loyalty and store profitability. Show less

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  Conversica

  Jan 2019 - Oct 2019

  Sales Development Representative SDR

  Industry: SaaS, Software Development and Business Process Automations (automations of low-complexity conversations)• I supported and coordinated strategy and tactics for 2 Account Executives to contact and schedule demo meetings through emails and calls to the Chilean market.• I identified and contacted prospects in roles such as Sales Directors, Heads of Continuous Innovation, and Customer Experience Managers.• I used LinkedIn Sales Navigator, the CRM Salesforce for managing prospect information, Microsoft Office 365 suite (Word, Excel, and PowerPoint), and Outreach for internal coordination and collaboration daily.• The service consisted of the automation of low-complexity conversations, in email format, to contact hundreds or thousands of customers in a personalized way. The company ceased to exist in Chile. Show less

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  Publica.la

  Jun 2020 - Sept 2020

  Sales Development Representative SDR

  Industry: SaaS, Online eBook and Periodical Publishing platform, e-Book, digital books• I supported and coordinated strategy and tactics for 2 assigned Account Executives to contact and schedule demo meetings through emails and calls (to the United States, Chile, Argentina, and the Caribbean).• I identified and contacted prospects in roles such as General Editors, Sales Directors, and Human Resources Managers.• I used LinkedIn Sales Navigator, the CRM HubSpot for managing prospect information, and software BaseCamp for internal coordination and collaboration daily. Show less

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  Velopro

  Oct 2020 - Jul 2022

  Social Media Manager and Content Creator for a Bicycle/Cycling Website

  Industry: Retail, Sporting Goods, eCommerce /e-commerce, bicycle store, cycling products website• I researched and described products in a relevant and appealing manner for posting on social media, coordinating with the bicycle shop manager beforehand.• I managed e-commerce on Prestashop and Ailoo (for 2 stores and 1 cycling product importer). I uploaded products to the web platform while collaborating with the physical inventory and logistical support for the warehouse.• I created, managed, and published up to 10 daily content posts across 7 corporate accounts using the Hootsuite social media management software. Show less

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  Equinix

  Sept 2022 - Apr 2024

  Sales Support Associate - Revenue Operations Support

  Industry: Internet and digital infrastructure, data centers, colocation services, Cloud as a Service.• As Sales and Revenue Operations Support at Equinix, I provided essential support enablement to 3 Account Executives (AEs) and 2 Customer Success Managers during the two-year transition from Entel to standardized global protocols in a fast-paced environment. This highly operational role required post-sales collaboration across internal teams, including AEs, legal, billing, finance, pre-sales, and customer engagement. I acted as the main coordination point, delivering complex colocation quotes and deal support to clients in banking, retail, finance, and high tech for the Chilean market.• I was tasked with detail-oriented data entry so that I could update critical account information, particularly for submitting cases in Salesforce (SFDC) to ensure quote delivery. Also translated complex quotes and client needs into clear requirements for Operations and other internal teams from Brazil, Colombia, Mexico and the United States, while reporting to the Mergers and Acquisitions Team.• As Revenue Operations Support, I became a de facto problem solver. With the ongoing transition, as a team we needed to reinvent the wheel on a daily basis, adjusting course constantly and creating impromptu best practices, while maintaining calm under pressure. Equinix gave me a lot of experience working in a fully remote yet multicultural environment, as physical offices were finished only a year after being hired. Show less