Jocelyn Guevarra

Experience

• 

  Jollibee Group of Companies

  Apr 1998 - Sept 1998

  Cashier

  - Greeted customers warmly, took their orders, and provided assistance in a friendly and efficient manner.- Entered customer orders into the point-of-sale (POS) system, ensuring all items and special requests were correctly recorded.- Received and processed cash payments from customers while adhering to cash handling procedures and maintaining accuracy.- Suggested additional items, upgrades, or promotions to customers to enhance their dining experience and increase sales.- Maintained a clean and organized workstation and ensured tidy and presentable counters and surrounding areas.- Coordinated with kitchen staff to ensure orders were prepared correctly and delivered to customers promptly.- Addressed customer inquiries, concerns, or complaints professionally and escalated issues to the appropriate supervisor or manager when necessary.- Counted and balanced cash registers at the beginning and end of each shift and generated reports on sales and transactions as required. Show less

• 

  Immequire LLC

  Nov 2001 - Apr 2002

  Outbound Telemarketer

  - Handled high volume of outbound calls to prospective customers using provided contact lists or databases.- Communicated and persuaded prospects to take desired actions, such as purchasing, subscribing to services, and participating in surveys.- Handled objections and overcame potential barriers to sales by providing persuasive responses and effectively addressing customer concerns.

• 

  Unilab, Inc.

  May 2002 - May 2013

  Senior Pharmaceutical Sales Representative

  - Promoted medicines to doctors through product detailing and free clinics.- Conducted customer service and marketing activities for doctors and other allied professionals- regularly assessed the area's performance and identified gaps for potential growth of the accounts.- Monitored competitor activities and implemented action plans to ensure top-of-mind products to the clients.- Managed territory by analyzing area sales performance, gathering vital market data, reviewing/understanding competitor activities, identifying issues and opportunities in the territory and creating an appropriate action plan.- Facilitated free clinics like bone scans and hematocrit testing to add valuable service to patients and as a marketing strategy for doctors. Show less

• 

  Pru Life UK

  Dec 2008 - Dec 2022

  Unit Manager (Financial Advisor)

  - Assessed the client's financial needs and recommended suitable insurance products to the clients. - Demonstrated a comprehensive knowledge of insurance regulations and compliance requirements, ensuring all sales and marketing activities adhere to legal standards.- Experienced in managing policy documentation, underwriting processes, and claims assistance in compliance with industry regulations.- Assisted clients in after-sale services such as claims, fund withdrawals, etc. - Conducted a regular policy review with the clients and updated their coverage when necessary.- Generated leads and tapped on prospective clients.- Implemented active recruitment activities for potential financial consultants by presenting business opportunities in the insurance industry and growing the team.- Managed the team and implemented action plans to promote engagement and boost the team's productivity.- Trained rookie and tenured insurance agents about insurance and investment.- Ensured achievement of the team's target quota through intentional and aggressive recruitment of new agents and rallying productivity among the team. Show less

• 

  Cargill

  May 2023 - Aug 2023

  General Labourer

  - Worked in an assembly line where chicken is processed and prepared for packaging. It includes hanging chicken on shackles, trimming off bones on chicken meat parts, and sorting meat parts.- Sorted and inspected chicken meat parts for any defects, bones, bruising, discoloration or abnormalities. - Maintained cleanliness and hygiene in the processing area.- Adhered to all applicable health and safety regulations, including food handling, processing, and workplace safety. - Stood for 8 or 10 hours for physically repetitive labour in a fast-paced environment. Show less

• 

  TJX Canada – Winners, Marshalls, HomeSense

  Aug 2023 - now

  Store Associate
• 

  Village Creative

  May 2024 - Aug 2024

  Digital Marketing Specialist

  A Digital Marketing Specialist is a professional responsible for developing, implementing, and managing online marketing strategies to promote a company's products or services.