Experience

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  Indus mototrs

  Oct 2007 - Oct 2008

  Service advisor

  I started my career as service advisor trainee

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  Amana toyota

  Oct 2008 - Sept 2012

  Service advisor team leader

  My responsibilities include Attend Body shop vehicle at service reception and prepare walk around check sheet. Educate customer with Insurance co formalities. Preparing job cards (Repair Order).Schedule RO’s. Prepare estimation for the repair. Intimate accident details to Insurance co. Attend Insurance survey. Labor settlement with Surveyors. Follow up customer for additional job recommendation. Promote VAS (Value Added Service). Solve customer vehicle complaints and co-ordination of billing and delivery of vehicles on time. Maintaining Customer Satisfaction. Invoice submission to Insurance co for the payment.Prepare daily tracking sheet and report to service managerPrepare monthly reports, Maintaining 5S Show less

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  Suhail bahwan automobiles llc

  Sept 2012 - Jul 2016

  Senior customer service executive

  My job responsibilities includecSchedule Service Appointments. Obtain customer & vehicle data and reviews vehicle history prior to the arrival of the customer. Greeting the customer in a pleasant way. Answer customer calls in timely manner. Diagnose the problem efficiently by asking relevant questions to customers. Advice customers on the care of their car and the value of maintaining their vehicles in accordance with specification. Promote value added services Check on the progress of repair of all the Job cards created. Provide accurate and complete written cost estimates of labor and parts. Write up customer’s vehicle problem accurately and clearly on the Job card. Contact customers if any changes in the Job card need to be done and advice those on the reason for change. Maintain high customer satisfaction. Personally hand over the car to the customer and ensures the customers satisfaction is met. Show less

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  Jaidah automotive group qatar

  Sept 2016 - Jan 2017

  Senior customer service advisor

  Working at No.1 one-stop-shop maintenance service for all car brandsGreeting customers and scheduling service appointmentsWriting service orders and descriptions of problems and repairsTranslating customers' repair problems into standard repair terminologyEstimating the cost and time needed for repairsAllotting repair order to Technicians to perform serviceFollowing up service process and inform customer on additional repair requiredPerform Pre-delivery InspectionExplaining repairs to customersHandling customer complaintsEnsuring customer satisfaction Show less

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  Emarat - emirates general petroleum corporation

  Nov 2017 - now

  Service supervisor

  Location Supervisor