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Amna Marzouk

Amna Marzouk

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location of Amna MarzoukEgypt

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  • Timeline

  • About me

    Guest Relations Manager at The Ritz Carlton Dubai International Financial Center.

  • Education

    • Reservations Agent

      2013 - 2013

    • Ain Shams University

      2002 - 2006
      Bachelor of Arts (B.A.) Greek and Roman Archeology Good

  • Experience

    • The Ritz-Carlton Hotel Company, L.L.C.

      Feb 2008 - now

      Maintain accurate trace files and communicate daily traces to the EAM, Room Division.Document all external customer requests/complaints and communicate such to respective Personnel for proper handling. Follow up on customer satisfaction. Establish and maintain GIAF, complaint letter, comment card and donation request database  Maintain a confidential current management telephone roster and distribute to designated personal Assist all callers with questions and ensure all internal/external customer pacification. Show less

      • Guest Relations Manager

        Aug 2014 - now

      • Guest Realtions Manager

        Aug 2014 - now

      • Administrative Assistant, Rooms

        Feb 2008 - Aug 2014

      • Rooms Coordinators

        Feb 2008 - Sept 2009

  • Licenses & Certifications

    • Predictive Indicators - Surveillance Detection Course

      Marriott Global Source Website Human Resources Training
      Aug 2010

    • FOOD SAFETY TRAINING

      EAM F&B at Ritz Carlton Sharm EL Sheikh Hotel
      Mar 2010