Experience

• 

  The ritz-carlton hotel company, l.l.c.

  Feb 2008 - now

  Maintain accurate trace files and communicate daily traces to the EAM, Room Division.Document all external customer requests/complaints and communicate such to respective Personnel for proper handling. Follow up on customer satisfaction. Establish and maintain GIAF, complaint letter, comment card and donation request database  Maintain a confidential current management telephone roster and distribute to designated personal Assist all callers with questions and ensure all internal/external customer pacification. Show less

  • Guest Relations Manager

    Aug 2014 - now

  • Guest Realtions Manager

    Aug 2014 - now

  • Administrative Assistant, Rooms

    Feb 2008 - Aug 2014

  • Rooms Coordinators

    Feb 2008 - Sept 2009