Experience

• 

  Hoepers s.a

  Jan 2006 - Jan 2007

  Collector

  Collections by phone, calculating fines, filing correspondence;Providing superior customer service.

• 

  Vizareal 24h insurance brokers

  Jan 2007 - Jan 2009

  Office assistant

  Reporting accidents to insurance companies;Dealing with customers to provide information about coverage and complaints;Gathering information in order to effectively assess the risk involved.

• 

  Ucd main restaurant

  Jan 2010 - Jan 2011

  Catering assistant

  Working on the till, preparing sandwiches, checking deliveries.

• 

  Boots ireland

  Jan 2011 - Jan 2014

  Healthcare advisor

  Providing excellent customer service;Responsible for advising customer on their healthcare needs;Managing stock levels and meeting merchandising guidelines;Assisting pharmacist in dispensing prescription medicines.

• 

  Allianz partners

  Oct 2014 - Nov 2018

  Managing the agreed SLA for the South America region and Spanish speaker countries;Adjudication and processing claims within the agreed deadline;Identifying duplicate payments, cross-checking of price lists, claims auditing supporting cost containment procedures;Liaising with other departments for support, ensuring an efficient and professional response, and customer care satisfaction;Participating in departmental medical training to expand knowledge of medical terminology and procedures and to develop comprehensive claims processing skills. Show less

  • Client Account Representative

    Jul 2017 - Nov 2018

  • Claims Officer

    Oct 2014 - Jul 2017
• 

  Ipb insurance

  Dec 2018 - now

  Finance administrator/accounts payable