Caroline Allain

Experience

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  Latitude Marketing

  Jun 2013 - Jul 2013

  Street marketing

  Summer job dealing with the promotion of multimedia brands (FNAC/SFR):- Distribution of advertising leaflets in the city - Generating interest for attracting more shoppers- Teamwork (group of two)

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  CEBELIA

  May 2014 - Jul 2014

  International Business Development Assistant - Internship

  Company specialized in cosmeceutical products.- Preparation and follow-up of international exhibitions : Anti-Aging Medecine World Congress in Monaco & Beauty Eurasia in Turkey- Management of export prospects : database, phoning, mailing, creation of customer reminder emails- Analysis of foreign competitors' brands -Trend analysis concerning the aesthetic market

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  Ingredia Dairy Experts

  Apr 2015 - Jul 2015

  Export Assistant - Internship

  Specialized in dairy products, Ingredia produces milk powders, milk protein and innovative bioactives for the food & health industries all over the world.ADMINISTRATIVE TASKS : - Processing export documentation (proforma invoice, certificate of origin, health certificate, packing list,...)- Updating database : customs document requirements per country- Follow-up overdue payments, overdue payment reminder emails- Updating customer proceduresLOGISTICS : - Processing shipping documents (Bill of Lading, delivery note, ....)- Container trackingQUALITY :- Analyzing customer complaints and implementing solutions to reduce them Show less

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  Balance Me Beauty

  Apr 2016 - Jul 2016

  Business Development & Marketing Assistant - Internship

  Balance Me is a high-end natural skincare brand made in the UK. - Setting up new customers, especially French distributors : filling in supplier forms, setting up brand image, pricing, tanslation of the product description- Identification of potential distributors- Marketing research : competitor analysis- Selecting social media influencers and sending PR samples- Registration of all the products into the Cosmetic Products Notification Portal (CPNP)

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  HO KARAN

  Sept 2016 - May 2017

  Junior Business Developer - Internship

  Start up company for natural skincare - Cold calling & following up new business opportunities International & France : 6 new retailers- Contract negotiation- Defining & planning promotional campaigns throughout the year in order to increase sales- Providing customer support and ensuring customer satisfaction (B to B & B to C)- Managing sales activity & maintaining accurate customer records (CRM)- Coordinating new product launches- Arranging orders : invoicing, freight quotes, shipping, after-sales service Show less

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  E.M.D. Equipements des Métiers de la Défense

  Dec 2017 - Dec 2018

  Sales Assistant France and Export

  EMD is specialized in selling military equipments for the armed forces in France as well as export.- Processing quotes, customer orders, invoices and purchase orders on ERP software- Calculating accurate product costs for the quotes- Arranging freight quotes, shipping and after-sales service- Replying to tenders and compiling the tender documents - Answering the phone/emails accordingly and identifying what the customer needs assistance with- Technical translations (French to English / English to French)- Tracking orders received daily and reporting to the director Show less

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  Amgen

  Apr 2019 - Sept 2021

  Supply Chain - Customer Success Back Office Associate

  Amgen is an American company specialized in biotechnology medicines for patients suffering from serious illnesses.Company's language : English- Timely processing of orders received via Salesforce in SAP according to customer instructions and acting quickly for urgent requests- Monitoring shipments and pro-actively handling billing and shipping blocks issues- Organizing deliveries for sensitive orders (cancer treatment)- Preparing export/shipping documentation and timely handover to relevant departments and/or customers- Setting up special shipping, packaging and/or invoice instructions in SAP Show less

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  Isatech

  Feb 2022 - now

  Microsoft D365 CRM Consultant

  - Customer support : Supporting the customer once the projet has been implemented via tickets in compliance with SLAs & taking care of new developments - Analyzing company's processes and write specifications to ensure alignment between the client's business needs and software functionalities - Advising the customers on the design and optimization of their business processes in the areas of sales and customer service- Defining user stories to support the project implementation- Data migration (Data mapping) from external systems into MS CRM- Conducting solution testing and assisting with user testing- Conducting user and administrator training Show less