Mohammed Salem

Experience

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  Vodafone

  Aug 2015 - Sept 2015

  Radio Planning Engineer

  Trainning

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  Vodafone

  Aug 2016 - Apr 2020

  Back office Engineer in Solution Support team that support 4 domains of Vodafone Services (Charging, VAS,Messaging and Payments)Working on Vodafone Multi-Vendor Network Domains including:1- Prepaid Charging System [Ericsson CS 5.0] (,CCN, SDP, VS, AIR, AF,CI).2- Vodafone e-Payment services such as E-Topup system (voucher recharge system), from Mahindra Comviva, and Payment Gateway from Edafa Telecom Solutions.3- OpenCode USSD System, Huawei MCK & IVR Systems, Prodaps VAS-SDP systems.• Resolve Individual/Global complaints received from customer care teams through VF Remedy or Seibel Tools.• Developing alarming tools and customized scripts to enhance network monitoring.• Implementing Network Configuration and Operational Changes required by VF development different teams, including upgrades & expansions with minimal impact on the customers.• Act upon escalated alarms/complaints from the services operations FO Team.• Implement, and support for web tools that help customer care to solve customer’s issue on spot (VAS INVESTIGATOR).• Service owner for Vodafone cash, support any Individual/Global complaints received from customer care teams and commercial team, and contact our vendors (PayMob and MASTER CARD) directly for solving the issue. Show less

  • Back Office Engineer for the Charging, IN/VAS 1st line solution support team

    Mar 2018 - Apr 2020

  • RAN Access Performance Engineer

    Aug 2016 - Mar 2018
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  Digis Squared (Digis2)

  Apr 2020 - Aug 2022

  Value-Added Services and Messaging senior Engineer
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  Ericsson

  Aug 2022 - now

  2nd Level Operation Senior Engineer