
Timeline
About me
OSS Support Engineer @ Ericsson Middle East and Africa
Education

Federal urdu university of arts, science and technology
2010 - 2014Bachelor of science (bs) computer science 1stActividades y grupos:Event Organizer, Sports
Experience

Oak technology
Sept 2014 - Mar 2015System support engineer• Diagnose hardware and software problems, and replace defective component Perform data backups and disaster recovery operations.• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.• Receive and respond to incoming calls, and/or e-mails regarding network connectivity problems.• Maintain and administrator computer networks and related computing environments, including computer hardware, system software, applications software, and all configuration.• Plan, coordinate, and implement network security measures in order to protect data, software, and hardware• Perform routine network start-up and shutdown procedures, and maintain control records.• Analyze equipment performance records in order to determine the need for repair or replacement.• Research new technology, and implement it or recommend its implementation.• Confirm with network users about how to solve existing system problems.• Train peoples in computer system use.• Perform system backups and recovery Mostrar menos

Kohinoor textile mills limited, kohinoor maple leaf group
Mar 2015 - Sept 2020It officer• Providing hardware and software maintenance services.• Helping users troubleshoot technical issues.• Talking staff or clients through a series of actions, either face‑to‑face or over the telephone, to help set up systems or resolve issues.• IT Operations documentation and training’s.• Handling 450+ user Domain Network.• Managing Trend Micro Enterprise Antivirus• Manage LAN Network of KTML. Working on D‑Link, TP‑link, and CISCO etc. Switches.• Installing and configuring computer hardware operating systems and applications, Installing Web based Oracle System on end user System.• Store Equipment Record Keeping.• Purchasing of IT Equipment and software in line within agreed budgets. Supporting a multi‑site IT infrastructure of at least 450 employees.• Manage Daily Team Work.• Manage ISP Billings and other queries on monthly basis.• Test and evaluate new technology.Major:• Team Member of Sangfor‑HCI Solution deployment from Conventional Setup.• KTML Data Center Renovation with DR‑Site Setup.• Team Member of Up‑gradation Project of Window server R2 2008 , to 2012 and 2012 to 2016.• Team Member of Up‑gradation Project of Bear Metal server to Virtualized server setup.• Installation of Digital Printing Machine and Spinning machines on IT infrastructure.• Installation and Supervision of Trend‑Micro Enterprise Security project for 400+ systems• Purchasing of 200+ Desktop , 15+ Apple MAC and deployed in Production departments.• Ring Topology Fiber Laying offices, Solar plants and Main Offices to Data center. Mostrar menos

Planet beyond
Oct 2020 - Sept 2023• Migrating Proxmox Infrastructure to VMware ESXI Clustering infrastructure.• VMware VCSA Deployment.• Server 3 node Cluster on Central Storage (SAN , Open‑filler) with HA.• Deploying Proxmox Backup server in 3 remote sites with incremental and daily basis rsync.• Migrated Applications from local to AWS cloud environment and implemented best security, cloud practices.• Nagios Setup in Telenor and Jazz services monitoring.• Upgrade Telenor, Jazz Services from MySQL 5.6 to 8.0 with minimum downtime.• PMM Deployment for monitoring and management of database severs.• Linux RBAC Implementation in Telenor and Jazz environment.• Telenor LOP and DC Service Planning , Design and deployment (14+ server and 70 Kvm’s).• Setup complete IVR infrastructure from scratch and move 3rd Party Vendor to In‑house (22+ server and 80+ kvm’s and lxc’s).• ELK , Kubernetes Basic infrastructure deployment.• Git-lab In house Infrastructure deployment.• Jenkins Basic Infrastructure deployment.• Supervision of Data Center Renovation in different sites (Power, Cooling, location etc.)• Up‑gradation of OS and Nginx Version in Linux Environment. Mostrar menos • Responsible for producing and implementing systems in the product development process.• Install new and rebuild existing servers, configure hardware.• Maintain Operational documentation.• Complaint Resolution, Troubleshooting and Technical Support to Different teams.• Repair , Recover hardware and software failure.• Perform periodic performance reporting.• Software based SAN and NAS Deployments.• Server and Application logs audits.• Daily Basis Graph monitoring, and Invoice status update.• Perform daily basis operational and support activities.• Basic Network Devices , VPN and system level configurations and installationMajor:• Squid, NFS and Samba Server Deployments.• Installation and Configurations of FTP server in local and cloud with User Bases Access.• Telenor Cricket Service Infrastructure Deployment (12+ servers, 50+ Kvm’s).• Telenor VAS Services supervision in different Projects.• Cacti Deployments for Zong, Jazz and Telenor services for Monitoring Different types of graph and generate reporting for future improvements.• Virtualization (Proxmox) up gradation from 4.4 to 6.4 and 7.0 in different telecom operators.• OS (Cent OS , Red Hat) up‑gradation from 6.0 to 7.0 and 8.0 on different sites.• Telenor DPDP and RBT project basic configurations and deployment.• Infrastructure deployment in highly available and scalable system which provided seamless IVR services for 30000 concurrent callers. Mostrar menos
System & Cloud Admin - Sub Lead
Jan 2022 - Sept 2023System Engineer
Oct 2020 - Jan 2021

Ericsson
Sept 2023 - nowOss support engineer
Licenses & Certifications

Computer applications
National institute of technology isk mianwaliMay 2007
Red hat certified system administrator (rhcsa)
Mrgt training and servicesJan 2022
Sangfor certified technical associate - hci
Sangfor technologiesSept 2020
Communication skills
Kohinoor textile mills limited, kohinoor maple leaf groupJan 2016
Social standards & compliance
Kohinoor textile mills limited, kohinoor maple leaf groupMar 2017
Microsoft certified professional
MicrosoftMar 2014
Server virtualization with window server hyper-v & system center
MicrosoftJan 2014
Languages
- enEnglish
- urUrdu
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