Nelson Padilla

Experience

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  Wells Fargo

  Jan 1984 - Dec 2006

  Lead Computer Operator

  WACHOVIA-CONGRESS FINANCIAL – New York, NYHelp Desk Technician, (1984 to 2006) Handled 40 calls daily first point of contact. Virus cleaning via remote desktop (Pcanywhere). Hardware and software installation for desktop and laptop. Password resets. Configuration, shipping and distribution of desktop computers to other offices.Help Desk Mainframe Operator, (1984 to 1999) Handled job queue and daily, monthly and yearly job control Manipulated data to create in house reporting for accounting department. Daily, weekly backups on MVS, IBM RS 6000 and DG AOS/VS systems. Printed, decollete and distributed reports daily. Ran Quarterly purge of system database for archiving and microfiche. Show less

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  Caroll, McInty and McKinley

  Jan 1987 - Aug 1988

  Computer Operator

  Computer operator working midnight to 8 am shift. Ran DG AOS/VS mainframe computers. Macro processing, report printing, backups. Very mission critical Wall street firm.

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  CUIT

  Sept 2007 - now

  Assistant Service Technician at Columbia University

  Assistant Technology Services Technician Phone Support, (2007 to Present). Handle technical troubleshooting calls within an enterprise and decentralized environment, including system crashes, slow-downs. Engaged and tracked priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Dual role responsibility during freshman orientation season moving between Phone technician and Philosophy 202 walk-in consultant. Philosophy 202 Walk-in Center, (2007 to Present ) Virus removal, software installation and configuration, data migration, hardware, software consultation, uni edit, mainframe password resets, mainframe printer TS, Blackberry, Android and Iphone email configuration, SAS, SPSS distribution Show less