Shane Kingerski

Experience

• 

  CIBC

  Jul 2010 - Jul 2013

  Provide an exceptional experience for new and existing clients by identifying their needs through the utilization of CIBC Financial tools. Planing business activities to meet weekly sales, service and referral targets for personal and small business clients. Responsible for proactively initiating phone calls to book appointments with clients to discuss their needs and to offer financial solutions. Created a positive client experience by understanding and meeting client needs quickly, professionally and accurately. Opening new accounts for clients while identifying new sales opportunities and making quality referrals to my colleagues. Effectively organize & prioritize work, maintain the bulk supply of branch cash, coin and foreign currency. Demonstrated a strong code of ethics while adhering to and protecting client privacy.

  • Financial Services Representative

    Jul 2012 - Jul 2013

  • Senior Financial Service Ambassador

    Jul 2010 - Jul 2012
• 

  CIBC

  Nov 2013 - Aug 2019

  Responsible for ongoing assessment of safety and soundness of AML protocols by conducting reviews on accounts in relation to PEPs (Politically Exposed Persons), sanctions, cash intensive businesses and/or cash intensive personal accounts and non-resident accounts. Conduct an analysis of the activity in the customer’s accounts; gather background information on referred customer using in house systems and open source research. Recommend course of action including preparing Suspicious Transaction which may require reporting individuals to FINTRAC while maintaining a paper-based and electronic file that clearly documents actions taken and supports recommendations made. - Employee on boarding and training of new hires on learning modules and investigation software/applications. - Clearance to close own investigations and release FINTRAC files to Government of Canada. - Ambassador for overseeing teams outgoing requests for information to our internal employees when analysis requires further evidence. - Exceed targets on a weekly basis. - Identified gaps with systems, applications and procedures and make recommendation for improvements. Show less Client Experience and SatisfactionImprove the overall client experience by role modeling how to deepen client relationships, meet clients financial and transaction needs and provide a high standard of customer service Working with the Banking Centre leadership team, ensure that plans are in place daily to actively manage the client experience throughout their time at the banking centre. Ensure team members quickly resolve complaints, and escalate where necessary Be visible and available to help clients, particularly during high traffic periods Respond to clients, quickly and efficiently, no matter how they choose to interact with the Bank Service LeadershipTogether with the Manager, build a culture of collaboration across multiple client offers (One CIBC) so that clients are served by those best able to meet their financial goals. Coach a successful service team to recognize and act on quality referral opportunities. Provide feedback on the success of quality referrals to continuously improve the client and employee experience Relationship ManagementManage relationships with other areas of the Bank who provide support services to the Banking Centre to ensure effective and efficient operationPeople Management Actively recognize the contributions of the team and others to foster a positive, collaborative and productive working environment. Work with the Banking Centre Leader to help create future opportunities for employees by providing development opportunitiesPartner with the Banking Centre Leader during the Mid-Year and Year-End performance process to provide feedback on employee performanceIn collaboration with the Banking Centre leadership team, constantly recruit potential employees by sharing the CIBC “story” with those who share and demonstrate our values in the community. Show less Service manager for two downtown Toronto locations. (Bloor and Ossington) (College and Grace)Effectively using my coaching skills, to assist my team to achieve all sales, service, and operational targets.Through active participation and visibility within the branch, develop shift schedules to meet the needs of our clients.Identify client concerns and implement action plans to address client feedback. Manage cash holdings & compliance while mitigating risk. Hire new employees to join the branch team and ensure that all new and existing employees have acquired the appropriate knowledge to effectively and efficiently perform their duties. Monitor branch activities and risk to ensure adherence to policies, procedures, and controls while minimizing fraud, forgeries and irrecoverable losses. Act as Branch Manager during absences. Show less Effectively using my coaching skills, to assist my team to achieve all sales, service, and operational targets.Through active participation and visibility within the branch, develop shift schedules to meet the needs of our clients.Identify client concerns and implement action plans to address client feedback. Manage cash holdings & compliance while mitigating risk. Hire new employees to join the branch team and ensure that all new and existing employees have acquired the appropriate knowledge to effectively and efficiently perform their duties. Monitor branch activities and risk to ensure adherence to policies, procedures, and controls while minimizing fraud, forgeries and irrecoverable losses. Act as Branch Manager during absences. Show less

  • Compliance Analyst

    Jan 2017 - Aug 2019

  • Manager

    Nov 2015 - Jan 2017

  • Manager

    Jun 2015 - Nov 2015

  • Assistant Branch Manager

    Nov 2013 - Jun 2015
• 

  RBC

  Sept 2019 - now

  As a Communications Associate, my main objective is to help develop, enhance, and safeguard the RBC & CCG brand by utilizing effective marketing and communication channels. I am accountable for creating and delivering compelling internal and external communication on behalf of CCG. Making a positive impact is my passion, and I leverage my communication skills to raise awareness for my group through various channels, including RBC's Employee Resource Groups.In my role, I work directly with the Sr. Manager Communications, NOO, and Group Head to develop and create all national or market communications that will impact the CCG team and leaders throughout the year. Additionally, I collaborate with the CCG Events Manager on event-related communications and invites. As a social media coordinator, I represent the Group Head/RBC Ambassador on various platforms.I serve as a liaison to assigned LOB committees and SMT (if applicable) to ensure updates are timely and complete. I plan, coordinate and execute strategic marketing/employee engagement content from leadership initiatives, presentations, video content, and other high-quality communication platform content. I also identify and coordinate supporting communication and change management requirements for national and market initiatives to support the effective delivery of business priorities.My understanding of RBC and national initiatives and communications enables me to ensure that the CCG team is informed and engaged throughout the year. I foster collaboration and work with key stakeholders to plan and deliver various materials that support the team vision and strategy. Show less As an accomplished HR professional, I played a pivotal role in providing extensive support to managers across various regions. My primary responsibilities included:Serving as the first point of contact for managers seeking HR support and resourcesOffering valuable advice and support to senior leaders and their teams on employee recruitment, HR policies, processes, and best practicesProviding comprehensive onboarding support to managers, ensuring a seamless and positive experience for new hiresAssisting Reporting Managers with recruitment postings, applications, and maintaining a reporting system for qualified talentCollaborating closely with management and operations to ensure a smooth offboarding processWorking closely with new employees, communicating and educating them on various topics such as compensation, health benefits, RESSOP, compliance, and coordinating mentor introductionsCreating valuable resources such as a SharePoint site with support guides and job aids, facilitating easy access to information and ensuring a consistent approach for all regions and managers.My dedication and commitment to excellence in HR support have enabled me to make a significant impact in my previous role, and I look forward to bringing my expertise to new challenges and opportunities. Show less As a valued member of the Corporate Client Group (CCG) team, I contributed to the success of our operations through my role in ensuring data and reporting accuracy, regulatory compliance, and real estate management. Working alongside the CCG Officer, I played a key role in managing the collection, aggregation, and analysis of data across multiple divisions, with a strong focus on maintaining a culture of continuous improvement.As part of a national team of operations, I was committed to delivering high-quality reviews, investigations, and operational and audit reports. Working closely with the CCG National Operations Officer, I ensured the monitoring and management of audit and expenditure reporting, providing critical support to help drive success in these areas.In addition, I provided support to the CCG Plaza team with real estate management, helping to ensure that our properties were maintained and optimized for success. Through my work, I helped to create a culture of continuous improvement, with a particular focus on identifying value-added processes that could help us drive greater success in our operations. Show less

  • Public Relations Specialist

    Jan 2022 - now

  • Operations & Talent Manager

    Jul 2021 - Jan 2022

  • Operations support Officer

    Sept 2019 - Jul 2021