Juveria Khanam

Experience

• 

  ITQAN Al Khaleej Computers

  Oct 2018 - Jun 2022

  IT Field Support Engineer

  • Provide Level-2 technical support to 1000+ end users, by resolving incidents and service requests assigned to IT Field Support team through Ivanti system, as per ITIL v3 standards.• Troubleshoot and resolve hardware faults in laptops and desktops, upgrade their memory and hard disk; specifically, business models from HP, Dell and Lenovo.• Setup and troubleshoot local and MF network printers, specifically: Ricoh, HP, Xerox, Kyocera and Samsung.• Install and support projectors, scanners, and fax machines.• Troubleshoot and resolve software applications faults on user computers; including Windows 7/8/10, Office 2013/2016, Outlook 2013/2016.• Configure and troubleshoot email accounts, and email-archiving through Symantec Enterprise Vault agents.• Install and troubleshoot PKI certificates to employees Email accounts Install, configure and troubleshoot Skype for Business application on end user devices; workstations and Smart Phones, and provide knowledge transfer to end users.• Configure anti-virus software; mainly Trend Micro, on end-users’ workstations, and clean infected corporate laptops and desktops Prepare, install and configure standard Windows 8/10 image on end-users workstations.• Deploy Windows 7/8/10 service packs, patches and updates on all end user workstations.• Install, configure and troubleshoot Cisco IP telephones of variant models Setup network configuration on end-users’ workstations.• Troubleshoot LAN / WAN connectivity issues for end-users.• Install, configure and troubleshoot Huawei wireless access point devices Extend network cables from wall sockets to users’ workstation.• Remote Support & troubleshooting for desktop software such Office365(Teams & Outlook), MDM, Any desk• Active Directory support and administration (Group Policy, permissions, Account provisioning).• Troubleshooting and Technical Support on Interactive Projectors, Smart TV, Network Printers & CCTV. Show less