Experience

• 

  Barclays

  Aug 2011 - now

  Responsible for the management and development of existing and new products and services, and related customer and colleague journeys related to the bank's Mortgage Proposition.Key skills and accountabilities:- Extensive knowledge of mortgage products and services- Define priorities and deliver outcomes that meet the bank's strategy through effective decision-making and problem solving - Influence decision makers using data and evaluative judgement to support strong stakeholder management - Strong awareness of regulatory and legal requirements Show less - Leading team of up to 15 FTE in busy inbound contact centre - Encourage and coach in providing excellent customer service in line with our values and regulations- Support team in finding the right mortgage solutions for our customers, utilising digital tools available and booking mortgage appointments- Time manage own workload in completing quality analysis, one to one meetings and reviews- Building relationships across networks within the company- Adapt to fast paced and ever changing environment- Demonstrate strong knowledge of company policies and processes, as well as overall Mortgage Market- Design and deliver company and colleague training Show less

  • Product and Proposition Manager

    Apr 2024 - now

  • Strategy Delivery Manager

    Aug 2022 - May 2024

  • Mortgage Team Leader

    Jul 2017 - Nov 2022

  • Customer Relationship Team Leader

    Nov 2014 - Jun 2017

  • Telephony Relationship Manager

    Feb 2014 - Oct 2014

  • Intermediary Relationship Consultant

    May 2012 - Feb 2014

  • Intermediary New Lending Specialist

    Aug 2011 - Apr 2012