Experience

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  Rent a person ag

  Dec 2004 - May 2005

  Customer : UBS Switzerland AGOS Windows 2000 to Windows XPAdministrative activities: preparation of files and various controls for the migration: inventory, reports, database updates, etc. Responsible for a group for the migration: (hours, expenses, planning, etc.) for Geneva and the region.Ordering and checking merchandise prior to migration.On-site migration according to a process defined by UBS & Damax AGFormatting of machines and preparation for return Customer : Rollout IBM Switzerland for SECOOS Windows 2000 to XP | Phone Blackberry an Psion PalmAdministrative activities: preparation of files and various checks for the migration.Inspection of goods prior to migrationOn-site migration according to a process defined by IBM SwitzerlandPreparation for return

  • Technicien Migrateur & Teamlieder for DAMAX AG

    Mar 2005 - May 2005

  • Desktop Client Migrateur

    Dec 2004 - Mar 2005
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  Cisel informatique sa

  Jun 2005 - Aug 2005

  Technicien support desk

  Support for all Cisel Informatique SA customersOS Windows 2000-XP| Servers Windows 2003 and Citrix | Printers Ricoh, HPTroubleshoot users in the performance of their activities and provide answers to user problems, with remote control for 1st level resolution.Supporting the sector manager and assisting him/her with tasks relating to the implementation of Service Desk solutions.Participating in projects to improve Service Desk systems.Administrative activities (ordering hardware, installing software, etc.) Show less

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  Rent a person

  Sept 2005 - Sept 2005

  Technician for rollout

  Customer : Bechtle IT System for KPMG Switzerland | All Swiss French locationsOS Windows 2000 to Windows XPAdministrative activities: preparation of files and various checks for the migration.Inspection of goods prior to migrationOn-site migration according to a process defined by KPMG SwitzerlandPreparation for return

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  Rent a person

  Jan 2006 - Sept 2006

  Migration technician

  Swisscom IT Services | Locations in French-speaking SwitzerlandDeployment for Swisscom customers and internal relocationOS Windows 2000 to Windows XPInspection of goods prior to migration.On-site migration according to a process defined by Swisscom ITPreparation for return

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  Oniko ag

  Nov 2007 - Nov 2008

  Client: IBM Switzerland for ZFS InsuranceManagement of a team of up to 6 people.OS Windows 2000 to Windows XP | Printers Ricoh, HP | Phone Blackberry.Onsite SupportEnsuring troubleshooting for users in the performance of their activities andproviding answers to users' problems, with remote control for solving 1st & 2nd level.TeamleaderParticipation in projects to improve service desk systems.Administrative tasks (ordering hardware, installing software, etc.)Processing tasks using the ticket system. Stock managerAdministrative tasks: managing the entire stock of theFrench-speaking part of SwitzerlandChecking and inventorying hardwareProcessing tickets for hardware trackingFormatting devices and preparing the mandate for their return. Show less

  • Teamleader & Stockmananger

    Nov 2006 - Nov 2008

  • Client Migrator & Teamleader

    Nov 2007 - Mar 2008
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  Getronics

  Nov 2008 - Dec 2010

  Teamleader & onsite support

  Customer : ZFS Insurance SwitzerlandOS Windows XP to Windows 7 | Printers Ricoh, HP | Phone BlackberryTeam management: 3 peopleOnsite SupportTroubleshoot users in the performance of their activities andprovide answers to user problems, including remote support forfor 1st & 2nd level resolution.TeamleaderParticipate in projects to improve Service Desk systemsAdministrative activities (ordering hardware, installing software, etc.)Processing tasks using the ticket systemStockmanagerAdministrative activities: managing the entire stock for the whole ofFrench-speaking SwitzerlandControl and inventory of equipmentFormatting machines and preparing the return order Show less

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  Rent a person

  Jan 2011 - Sept 2011

  Teamleader & technician migrator

  Customer : Damax AG for UBS SA SwitzerlandOS Windows XP to Windows 7 | Printers Ricoh, LexmarkTeam management: up to 18 peopleAdministrative activities: preparation of files and various checks for the migration: inventory, reports, database updates, etc. Responsible for a group for the migration: (hours, expenses, planning, etc.) for Geneva and region.Ordering and checking merchandise prior to migration.On-site migration according to a process defined by UBS & Damax AGFormatting of machines and preparation for return Show less

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  Csc switzerland gmbh

  Oct 2011 - Mar 2017

  Onsite supporter

  October 2011 - December 2020 2011 - 2020 End user for the United Technology group in Switzerland and agencies (Sicli, OTIS, PW, UTCFS)2011 - 2012 End-user support for Freescale 2012 - 2014 End-user support for Estée Lauder in French-speaking SwitzerlandOS Windows XP to Windows 11 | MS Server 2008-2016 | Print Ricoh, XeroxOnsite SupportHelpdesk 1st and 2nd support (FR-DE-IT-EN) ServiceNow and RemedyIncident Management and SR (FR-DE-IT-EN) ServiceNow and RemedyOn-site migration project (Refresh) according to a defined processOn-site move project according to a defined processOn-site migration according to a defined processDeployment of new printers. Xerox and Synology servers in all branches with inter-site backupTroubleshooting users‘ activities and providing answers to users’ problemsprovide answers to user problems, with remote control for resolvingfor 1st to 2nd level resolution.Participate in projects to improve Service Desk systems.Administrative activities (ordering hardware, installing software, etc.)StockmanagerAdministrative activities: management of all stock for the whole ofFrench-speaking SwitzerlandEquipment control and inventoryStock management (ServiceNow and Remedy)Device formatting and preparation of return mandate Show less

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  Dxc technology

  Apr 2017 - Jan 2021

  Senior professional -itouch field engineer

  October 2011 - December 2020 2011 - 2020 End user for the United Technology group in Switzerland and agencies (Sicli, OTIS, PW, UTCFS)2011 - 2012 End-user support for Freescale 2012 - 2014 End-user support for Estée Lauder in French-speaking SwitzerlandOS Windows XP to Windows 11 | MS Server 2008-2016 | Print Ricoh, XeroxSenior Professional -iTouch Field EngineerHelpdesk 1st and 2nd support (FR-DE-IT-EN) ServiceNow and RemedyIncident Management and SR (FR-DE-IT-EN) ServiceNow and RemedyOn-site migration project (Refresh) according to a defined processOn-site move project according to a defined processOn-site migration according to a defined processDeployment of new printers. Xerox and Synology servers in all branches with inter-site backupTroubleshooting users‘ activities and providing answers to users’ problemsprovide answers to user problems, with remote control for resolvingfor 1st to 2nd level resolution.Participate in projects to improve Service Desk systems.Administrative activities (ordering hardware, installing software, etc.)StockmanagerAdministrative activities: management of all stock for the whole ofFrench-speaking SwitzerlandEquipment control and inventoryStock management (ServiceNow and Remedy)Formatting of machines and preparation of return mandate Show less

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  D-ploy gmbh

  Jan 2021 - Jun 2023

  Senior-onsite supporter engineer

  Senior Onsite Support | D-Ploy GmbH | Villars-sur GlâneATOS for OTIS SA and branchesOS Windows 10 to Windows 11 | MS Server 2016-2019, MS Azure |Impr. XeroxHelpdesk 1st and 2nd support (FR-DE-IT-EN) ServiceNowIncident management and SR (FR-DE-IT-EN) ServiceNowOn-site migration project (Refresh) according to a defined processOn-site relocation project according to a defined processParticipate in Service Desk systems improvement projectsOn-site migration according to a defined processAdministrative activities (ordering hardware, installing software, etc.)Deleting and preparing the return of equipmentStock managerAdministrative activities: management of all stock for the whole of SwitzerlandSwitzerland on behalf of ATOS at OTISControl and inventory of equipmentAdministrative activities (ordering hardware, installing software, etc.)Stock management (ServiceNow)Senior Onsite Support | D-Ploy GmbH| GlattbruggJune 2021 - June 2023ATOS for Thales Alenia Space| Assistant and replacementOS Windows 10 | MS Server 2008-2016, Synology | Xerox PrinterHelpdesk 1st and 2nd support (FR-DE-EN) ServiceNowIncident management and SR (FR-DE-EN) ServiceNowOn-site migration project (Refresh) according to a defined processOn-site move project according to a defined processOn-site migration according to a defined processErasure and preparation of equipment return Show less

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  Eviden

  Jul 2023 - Aug 2024

  Technical engineer

  OS Windows 10 to Windows 11 | MS Server 2016-2019, Linux Red HatCDS and SPDS installation according to documentationInstallation and documentation of Windows Server 2016 for SPDSInstallation, programming, solutions and documentation for MNT2-MNT3Installation and programming of Linux Red Hat Server 7.9 for PolycomPre-installation of LAG IP for deploymentProgramming of mobile and portable radio terminals for PolycomConfiguration and maintenance of Cisco switches for the migration of a Polycom project using the internal process Show less