Experience

• 

  Niit smartserve

  Apr 2007 - Sept 2012

  Working with BPO for last 8 years.

  • Sr. Team Leader (Operations)

    May 2009 - Sept 2012

  • Team Lead (Operations)

    Apr 2007 - Apr 2009
• 

  Niit technologies limited

  Oct 2012 - Apr 2022

  * Currently managing a portfoliio of 60 assosiates along with 4 Team Leads for a US client.* Overall experience of 11+ years including 9+ years in the KPO industry across Life and Pension Insurance (UK & US), Non-Life Commercial Insurance (UK), Health Insurance (US) & Helpdesk support, Market research B2B / B2C (Voice), Customer Service, Managing operations, experienced in Team management & Transitions* Worked with major International Insurance Clients (US & UK) * 7+ years in a managerial role and leading large teams. * Managing operations, experienced in Driving Business Improvement projects, Portfolio management & Transitions * Experienced in multiple business Transitions, process re-engineering, client management & Team management. * PMP® Trained * Six Sigma Green Belt Certified * LOMA 280 Certified * Proficient in BFSI Domain with CeFA® and FA2® / FA1® certification from FSA, UK. * Well versed with all aspects of UK Insurance Annuities and good hands on US general insurance. * Hands on experience in implementing Quality best practices like FMEA, PDCA & CAPA etc. * Experience of being associated with various audits like COPC, ISO/IEC 27001:2005, Operational Audit, ISMS & FSA Arrow visit etc.* Extensive involvement in Quality & Business Process improvement* Experience of delivering various MIS reports Show less

  • Manager - Operations & Pre-Sales - Insurance Vertical at NIIT Technologies

    Oct 2016 - Apr 2022

  • Assistant Manager (BFSI) Insurance (Commercial,Annuities, Health, Life & Pension)

    Oct 2012 - Oct 2016
• 

  Coforge

  Aug 2020 - Apr 2022

  . ALMI: Associate, Life Management Institute - LOMA Certified. FA2 certification from CII. CEFA 1 certified. Six Sigma Green Belt Certified. Pursuing ALMI designation course from LOMA . Solution Preparation/Management Proposal based on Customers’ Requirements. Bid Management (Response to RFP/RFQ/RFI). Create Innovation pitches around select accounts in BFSI verticals. RPA Proof of Concept Creation. Creation of Marketing Documents. Bid Reviews. Project Forecasts . Market Research & Competitive Analysis. Provide support to overseas sales executives. Analyze client processes, and identify RPA opportunities that are feasible for automation with recommendations for benefits and savings. Requirement Gathering. BRD & SRSAdditional Responsibilities:-. Understanding of workflow based logic and the ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution. Identifying the right Insurance candidate process for RPA, preparing solution design/CBA, managing stakeholders in end to end project life cycle. Communicating with subject matter experts, business process owners, and the development team to help ensure the automated solution is correct. Responsible for measuring the business ROI impact of Automation opportunities across client accounts. Manage Adhoc requirements and strategic requirements with clear actionable timelinesProject Management and project tracking Show less

  • Senior Solutions Manager

    Feb 2022 - Apr 2022

  • Manager - Operations & Pre-Sales Solutions - Insurance Vertical

    Aug 2020 - Apr 2022
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  Exl service.com india privatelimited

  Apr 2022 - now

  Assistant vice president