Experience

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  Teseo marketing research

  May 2014 - Aug 2014

  Customer satisfaction coordinator | health

  Carrying out customer satisfaction campaigns to optimize patients' experience

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  Camera di commercio industria artigianato e agricoltura di milano

  May 2015 - Jun 2016

  Communication specialist

  In charge of the digital presence of the Milan Chamber of Arbitration

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  Sprim

  Oct 2016 - May 2017

  Events & trade marketing specialist

  Creating and managing events, congresses and trade marketing campaigns

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  Presso®

  May 2017 - Nov 2019

  Revenue manager team lead

  - Acquiring and retaining new customers, coordinating multiple stakeholders- Overachieving revenue goals by +45% through up-selling and cross-selling strategies- Managing a team of 4+ people

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  Wework

  Nov 2019 - Jan 2022

  - P&L owner of the flagship Italian building, bringing it to positive EBITDA 6 months before the forecast (10 months after opening)- Leading a cross-functional team of 5+ people, setting objectives and implementing business strategy- Holistic approach, liaising with sales, product, legal, finance, OPS, accounting, digital teams to improve profitability, product delivery and customer experience - In charge of the operations of a flexible office space, optimizing its processes' efficiency- Creating and implementing strategy to enhance customer experience and satisfaction- Built an alternative revenues funnel leveraging partnerships and events- Developing strong relationships with customers and vendors

  • Manager | Community

    Jan 2021 - Jan 2022

  • Sales and Operations Lead | Community

    Nov 2019 - Dec 2020
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  Stardust spa

  Feb 2022 - Oct 2023

  Overseeing the restructuring process of the organization: from re-design the org chart (+60employees) to the implementation of new procedures (+13 dep.)Analysing and identifying areas of improvement and implementing changes to increaseefficiency and productivity and report resultsEnsuring that all changes are in compliance with legal and regulatory requirements (H&Sand Privacy included)Measuring, tracking and reporting on KPIs to measure business efficiencyWorking with the Board to develop financial plans and budgets Show less

  • Business Operations Director

    Mar 2023 - Oct 2023

  • Head of Business Operations & Development

    Feb 2022 - Feb 2023
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  Bazr spa

  May 2023 - May 2024

  Chief operating officer

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