Olga Radakovic

Experience

• 

  Celergo LLC

  Jun 2011 - Oct 2012

  International Client Account Manager

  • Actively manage and execute over 21 payrolls across 13 countries on a monthly basis. • Oversee six different client accounts while coordinating services from 16+ in country vendors. • Ensure accurate and timely payments in over 13 different currencies across 5 different customized payment processes.

• 

  Berkshire Hathaway HomeServices KoenigRubloff Realty Group

  Aug 2014 - Dec 2015

  Realtor

  • Managed sales process from prospecting to closing.• Managed and negotiated competing offers, managed terms of contract on behalf of customers.• Built and maintained strong customer relationships for continued business.

• 

  Bswift

  Dec 2015 - Jan 2017

  Analyst

  Supported client needs, managing client site maintenance and client communications to provide exceptional experiences across all phases. Leveraged strong IT insights and capabilities to facilitate the optimal function of data, systems, and sites.• Analyzed client challenges, uncovering root cause issues for further analysis and remediation. • Maximized internal performance, maintaining systems and technologies for optimal functionality.

• 

  Bswift

  Apr 2017 - Oct 2021

  Facilitated best-in-class client services, collaborating with senior leadership and stakeholders to define client needs, shape team and culture, and build valuable internal strategic partnerships to support streamlined client issue resolution. Steered product operations, driving a continuous product release schedule to deliver on organizational strategic initiatives and emerging client needs. Maintained optimal team and operational performance, maximizing engagement and retention through positive, trusted relationships and clear employee expectations. Show less • Expertly managed staff and organizational needs, recruiting and building a top-performing team and leading training, performance management, and other personnel-related processes like performance reviews and compensation adjustments to ensure optimal function of vital operations.• Conducted qualitative and quantitative analyses to identify key product gaps or improvement opportunities, propelling the delivery of exceptional, client-aligned products.• Served as account executive for a major marquee client, managing engagement with the high-priority partner and steering operational changes based on unique client needs.• Designed and delivered enhanced new-hire trainings, cultivating a culture of engagement, accountability, and cohesiveness under a common corporate mission.• Advised leadership on staffing decisions impacting more than 80 client accounts and more than 90 colleagues, ensuring organizational ability to meet key metrics and objectives.• Managed client engagement, building unique engagement structures and models as well as developing terms and contracts for exceptional clarity and satisfaction.• Consulted with clients regularly to provide progress updates and gather information on account health and service needs, maximizing client satisfaction through personalized, effective attention. Show less Steered engagements with customers, vendors, and internal teams, coordinating cross-functionally to ensure streamlined, timely project delivery and service excellence. Drove account projects, website demonstrations, and internal trainings, optimizing all aspects of the customer experience to elevate satisfaction.• Transformed multiple challenging client relationships with the implementation of a dynamic go-to-green strategy, salvaging failing connections to deliver positive improvements within only months.• Expertly demonstrated website functions and features to account clients, promoting services to secure new business and expand account value.• Led client and staff trainings, building exceptional knowledge of key company offerings and product/service capabilities to maximize success. Show less

  • Director Of Client Services

    Jun 2021 - Oct 2021

  • Associate Director

    Feb 2018 - May 2021

  • Account Manager

    Apr 2017 - Jan 2018
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  Teladoc Health

  Nov 2021 - Nov 2022

  Health Plan Manager
• 

  Garner Health

  Dec 2022 - Sept 2023

  Director of Account Management
• 

  Bswift

  Sept 2023 - now

  Vice President Client Services