Grace Sargent

Experience

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  KU Endowment

  Sept 2012 - Dec 2014

  Student Development Associate

  • Raised over $35,000 through cold calling KU alumni and parents of current students. • Responsible for updating alumni contact information during each call. • Built rapport with each alumni or parent by expressing the importance of giving back, and also by sharing the continued success and growth of KU. • Adapt the calling script to each phone call in accordance to the situation and tone of the person I am speaking with.

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  The University of Kansas

  Jun 2014 - Mar 2015

  Enrollment Management

  • Communicated admissions requirements, student life, and advice about applying to KU to prospective students, parents, and college counselors interested in the University. • Assisted students in checking their admissions status, and addressing any issues with incoming and outgoing transcripts from other institutions as well from the University. • Advised current and prospective students with any financial aid issues they might have.• Educated students on how to navigate KU’s Student Information Services website in order to pay outstanding bills, enroll in classes, and manage their financial aid.• Assisted students, alumni and employers with any questions they have about enrollment and graduation verification. Show less

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  Olathe School District

  Jan 2015 - May 2015

  Employee Wellness Intern

  • Created 80 health messages geared towards elementary, middle, and high school students focused on National Nutrition Month. That were posted throughout their schools and read aloud during morning announcements. • Attend meetings or workshops with other wellness coordinators from around the Kansas City Area, centered on various health topics. • Designed a district wide employee wellness incentive challenge for the month of April.• Collaborate with my supervisor to create monthly newsletters sent out district wide. • Created and revamped nutrition poster boards that are used for a variety of wellness presentations. Show less

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  Cerner Corporation

  Jun 2015 - now

  • Investigated and helped troubleshoot inquiries in regards to system functionality across various solutions over the phone. • Built and maintained positive rapport with over 500 plus clients on a day to day basis. • Maintained a 90-100% client satisfaction and was recognized with departmental awards every review cycle. • Actively participated in large scale go-lives and mergers on both the hospital and ambulatory side. • Educated new hires on the troubleshooting, documentation, and investigation processes in the triage and response department. Show less

  • Services Operations Manager II

    Dec 2020 - now

  • Inside Sales Executive

    Apr 2017 - Dec 2020

  • Solutions Analyst

    Jun 2015 - Apr 2017