Darien Torres

Experience

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  Blockbuster

  Jun 1996 - Apr 2002

  Assistant Manager

  Build Sales to meet company goals. Supervision of employees, control labor expenses, and inventory control. Provide excellent customer service. Ensure that store maintenance was up to company standards. In charge of store customer account receivables.

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  Arecibo Observatory Visitor's Center

  Jan 1998 - Apr 1999

  Tour Guide

  Guide tourists through the Visitor's Center of the largest single-dished radio telescope in the world. Conduct conferences/presentations for school groups and general public. Handle audiovisual equipment. General cleaning chores.

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  Piu Bello Gelato

  Nov 2001 - Apr 2003

  Recruitment and training of new employees. Employee weekly schedules. Control of labor expenses, general inventory and restocking responsibilities. Supervision of kitchen staff, server and all other employees. Establish relationships with new and existing merchandise suppliers. Manage accounts payable/receivable. Attend to customer needs processing and providing customer satisfaction. General cleaning chores.

  • General Manager

    Jun 2002 - Apr 2003

  • Server

    Nov 2001 - Jun 2002
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  Hertz

  Jun 2002 - Jan 2008

  Training And Communications Manager, Senior Station Manager

  As Manager, I oversaw day-to-day business operations and drove adherence to corporate policies, procedures, and processes. Additionally, I trained and coached staff to ensure superior customer experiences. KEY RESULTS:• Directed Kaizen methods implementation to drive continuous process improvements.• Controlled labor expenses.• Recruited and trained employees to achieve organizational goals, including sales and customer service metrics.• Resolve customer escalations and manage relationships.• Handle financial functions, encompassing invoices, accounts payable and receivable, inventory control, and budget management (P&L). Show less

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  JetBlue Airways & Spirit Airlines

  Jan 2008 - Oct 2015

  Flight Attendant

  In these demanding and highly-regulated roles, I assisted passengers with needs and requests, including medical issues, special assistance passengers, luggage concerns, and unaccompanied minors.KEY RESULTS:• Resolved conflicts and disruptions to ensure guest safety and comfort.• Facilitated customer service training for company flight attendants.

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  Stage Neck Inn | Armando's | Agave Mexican Bistro | Brazo Restaurant

  Oct 2015 - now

  Server & Customer Service

  For the past five years, I've elevated customer service and ensured seamless experiences at four different restaurants and hospitality destinations in Maine and New Hampshire. In these roles, I've managed front-of-house functions, including serving, bartending, corporate group attendant, banquet server, room service attendant, and shift supervisor.Additionally, I coordinated service for special events and oversaw set-up and service.

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  Walgreens

  Jan 2021 - now

  Shift Lead
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  Stage House Inn/Dufour Restaurant

  Aug 2023 - now

  Event & Wedding Group Coordinator