Bruno Gironda

Experience

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  Stefanini Brasil

  Jan 2011 - Dec 2012

  - Atendimentos remoto• Remote assistance;• Field assistance;• Inventory control;• Creation of procedures;• CPD verification and maintenance;• FTP and VPN settings;• Windows user support;• Network support and guidance;• Application access control;• Office package support;• Support for foreign users (English)- Atendimento em campo- Controle de estoque- Criação de procedimentos- Verificação e manutenção CPD- Configurações de FTP e VPN- Suporte ao usuário Windows- Suporte e orientação a rede- Controle de acesso a aplicações- Suporte ao pacotte Office- Suporte a usuários estrangeiros ( Inglês ) Show less

  • Support Analyst Jr. (Odontoprev)

    Jan 2012 - Dec 2012

  • Internship (ABB)

    Jan 2011 - Dec 2011
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  Tecipar Engenharia e Meio Ambiente

  Dec 2012 - Nov 2013

  Systems Analyst Jr.

  • Remote assistance;• Field assistance;• CPD verification and maintenance;• FTP and VPN settings;• Network support and monitoring;• Application access control;• Multilanguage support.

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  Philips

  Jan 2014 - Dec 2015

  Internship

  • End & User Care;• TELECOM service management;• Network access control;• IT resource management;• IT management reports;• Multilanguage support

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  SETIS Automacao e Sistemas

  Jan 2016 - Jan 2019

  Full support analyst

  • User and board support;• Support for Windows and Linux servers;• IP and Analog Telephony;• IT resource management; • Infrastructure monitoring (ZABBIX);• TELECOM service management;• Support for internet and intranet pages (PHP, CSS, HTML);• Backup tool management;• IT management reports;• Virtual environment support (HYPER-V).

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  B2W Digital

  Jan 2019 - Nov 2020

  Product Owner

  I was part of a team in which I had the opportunity and privilege to develop and monitor new features aimed at Brazilian e-commerce through the marktplace of one of the largest retail companies in the country.I worked directly with developers, stakeholders, managers from the most diverse areas and sellers (national and international) to correctly understand each one's business needs, current gaps in the product and help them improve their overall operations and performance.Among these daily activities I can mention:• Incident service and management (national and international);• Queries and creation of queries (PL/SQL);• IT management reports;• Use of PowerBI;• Use of AGIL methodology;• AGIL and SCRUM methodology;• Creation, structuring and leadership of the IT support area;• IT process creation and mapping;• Develop and update documentation on processes and flows; Show less

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  Electrolux

  Nov 2020 - Jan 2022

  Senior Ecommerce Analyst

  • Project management and continuous improvement;• Business owner carrying out a survey of improvements and needs for the business;• Develop and update documentation on systemic processes and flows;• Management of integrations between systems (SAP; VTex, Midlewares);• Flow monitoring and order integration;• Testing and technical analysis of applications/features via API;• Parsing and manipulation of JSON or XML;

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  Unilever

  Feb 2022 - Jun 2024

  • B2B and B2C e-commerce operation management;• Performance monitoring and e-commerce goals;• Digital product development;• Ensure performance of new and ongoing growth strategies;• Ensure compliance of systems and interfaces between the operation of suppliers, third parties, local and global teams;• Manage multidisciplinary teams;• Develop and update documentation on processes and flows;• Flow monitoring and order integration;• Ensuring that service conditions are tolerated in accordance with the agreed SLA;• Development of management reports and presentations for results meetings;• Assist in closing contracts and managing investments, ensuring compliance with the annual budget.• Develop local technical requirements, compliance testing and release strategy for system deployment, user support services and IT services. Show less

  • Regional PMO (LATAM)

    Apr 2024 - Jun 2024

  • E-Commerce Coordinator

    Feb 2022 - Apr 2024
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  LG Electronics

  Jun 2024 - now

  IT Platform Manager LATAM (E-commerce)

  Logo da empresa LG ElectronicsIT Platform Manager [LATAM]IT Platform Manager [LATAM]LG Electronics · Tempo integralLG Electronics · Tempo integralmai de 2023 - jun de 2024 · 1 ano 2 mesesDe mai de 2023 até jun de 2024 · 1 ano 2 mesesSão Paulo, São Paulo, Brasil · PresencialSão Paulo, São Paulo, Brasil · PresencialResponsible for the development of eCommerce and Martech LATAM platforms, I am the leader of all regional projects acting as project manager and technical leader for evaluation and design of architecture and solutions, directly impacting the evolution of customer experience and sales performance. Main activities: - Platform management and monitoring (Magento, AEM, API) - SEO implementation and improvements (Global Report) - Design and content management (PDP, Checkout, Login, CRM) - UI and UX management - Implementation and monitoring of tags (GA, GTM) - Monitor and apply AB tests and martech tools - Develop and apply projects and improvements to API Integrations and tools - Monitoring the eCommerce Conversion Funnel - Constant reporting for LG D2C headquarters performance and visibility Show less