Mohd Naseem / Sommelier🍷

Experience

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  Country inn & suits by carlson

  Nov 2011 - Apr 2012

  Industrial Trainee

  Training

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  Taj Hotels

  Oct 2012 - Jan 2014

  Food & Beverage Server

   Ensuring the highest standard of food & beverage service. Going to the VIP guest rooms and ensuring guest satisfaction. Communicating with the kitchen staff to ensure efficient food service. Meeting guest preferences and ensuring guest satisfaction to steady repeat business. Helping manager for implementation of brand standards, processes and initiative to achieve complete business excellence in its area of operation. Responsibility to conduct departmental training and meetings Responsibility for smooth operation of the department, in term, of duty allocation of the supporting team members as per different section in the outlet, to ease the process of guest handling. Also takes care of departmental meeting, bob brown server game plans. Knowledgeable about food and beverage, operation handling and carrying out other related responsibility in lieu with all the set procedures to upkeep the quality in all aspects.. Show less

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  JW Marriott

  Jan 2014 - Apr 2016

  Guest Services Associate

   Ensuring the highest standard of food & beverage service. Meeting guest preferences and ensuring guest satisfaction to steady repeat business. Helping manager for implementation of brand standard, processes and initiatives to achieve complete business excellence in its area of operation. Dealing with and resolving guest complaints in absence of manager. Preparing data for the month end reports. Guest Interaction and building relationships. Doing sales call and maintaining good relationship to all the regular guests and VIP’s. Responsible for training of the F&B service team. Conducts trainings like Bob brown training Responsibility to conduct departmental training and meetings. Responsibility for smooth operation of the restaurant, in term, of duty allocation of the supporting team members as per different section in the outlet, to ease the process of guest handling.  Communicating with the kitchen staff to ensure efficient food service. To make projects on Cost control and Effective way of tracking Guest feedbacks. To be a shadow executive and observe and learn all Executive responsibilities. Show less

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  Royal Caribbean International

  Jun 2016 - Dec 2017

  Camarero
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  KA Hospitality Pvt. Ltd. - India

  Jan 2020 - Aug 2022

  Shift Manager / Sommelier
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  Norwegian Cruise Line Holdings Ltd.

  Aug 2022 - now

  Sommelier