Dinith Gunasekara

Experience

• 

  Etisalat

  Mar 2018 - Jan 2019

  Etisalat Sri Lanka Tasks & Responsibilities:❖ Contributed to the enhancement of service quality and acted as a facilitator & coordinator in implementing quality enhancement initiatives❖ Recommended, developed, and reviewed QA standards, policies, and procedures for all quality and testing-related functions in accordance with company standards❖ Planned and executed strategies to improve CSAT (Customer Satisfaction Score) and enhance overall Quality Assurance for Enterprise Solutions❖ Provided timely coaching sessions for front-line advisors on a weekly basis to improve service performance❖ Communicated major project statuses, QA personnel updates, and customer concerns to the QA Manager in a timely manner❖ Acted as a process expert, identifying areas for improvement and driving process enhancements Show less

  • Quality Assurance Specialist

    Jun 2018 - Jan 2019

  • Internship Trainee

    Mar 2018 - Jun 2018
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  Hutch Sri Lanka

  Jan 2019 - Mar 2019

  Quality Assurance Specialist
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  Virtusa

  Mar 2019 - Jun 2020

  QA Engineer

  Associate Engineer – Software Quality AssuranceVirtusa (Pvt) Ltd Projects:❖ Enterprise Applications Group (EAG) Project❖ Business Integration (BI) ProjectTasks & Responsibilities:❖ High-level & low-level test case design and analysis❖ Test case execution & test evidence report preparation❖ Manual testing (Cross-browser testing, Usability testing, UAT testing, Sanity testing)❖ Defect identification, tracking, and reporting❖ Participation in daily Scrum meetings & client catch-up calls❖ Collaboration with the offshore development team❖ Performance testing & optimization❖ Security testing & vulnerability assessments❖ Training participation & knowledge transition Show less

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  OpusXenta

  Jun 2020 - Jul 2024

  ❖ Conducted root cause analysis to identify and address failures and errors. ❖ Accurately estimated testing efforts, optimizing project planning and resource allocation. ❖ Developed and maintained test cases and scripts to ensure consistent software quality. ❖ Led problem-solving initiatives to resolve quality and productivity challenges effectively ❖ Worked on web-based systems, including payment gateways and online booking platforms integrated with MS Dynamics. ❖ Conducted root cause analysis to resolve failures and errors effectively. ❖ Assisted the quality team in implementing corrective actions to enhance processes. ❖ Developed and maintained test cases and scripts to ensure consistent software quality.

  • Senior Quality Assurance Engineer

    Aug 2022 - Jul 2024

  • QA Engineer

    Jun 2020 - Aug 2022
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  Calcey

  Mar 2023 - now

  Senior Quality Assurance Engineer

  ❖ Performed end-to-end testing of Android and iOS applications, ensuring exceptional user experiences. ❖ Designed and executed JMeter performance tests, leveraging AWS tools to analyze performance. ❖ Automated API testing and reporting using Postman and Newman, ensuring robust test coverage and streamlined reporting. ❖ Identified and documented software bugs, providing actionable solutions for timely resolution. ❖ Collaborated with cross-functional teams in agile environments to streamline testing processes. ❖ Conducted pixel-perfect UI validation and UX testing to ensure Figma designs align seamlessly with implementation. Show less