Amit Jha

Experience

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  Rajasthan Agricultural Drainage Research Project

  May 1993 - Oct 1993

  Network Technician

  Worked directly under Project Head and was responsible for more than 75 user network and IT infrastructure. Responsible for Level 1 troubleshooting and software support. Monitoring of network, server, and network server OS, cabling infrastructure and desktop PCs.Identify network issues and resolve them quickly on a day-to-day basis. Perform daily and monthly backup routine. Work closely with appointed OEM and IT equipment supplier for repair and replacement of defective IT hardware and for new requirements. Maintain inventory of all IT equipment and report to Project head. Show less

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  Paradise Systems Pvt. Ltd

  Oct 1993 - Jul 1998

  Technical Lead - Network Infrastructure support

  Design and implement physical network and security infrastructure solution to help end customers for their IT infrastructure and IT support requirements, including network performance improvement projects. Managing network hardware and software upgrade projects. Handle escalations to provide the technical solutions.Plan resources required for standard and critical operational tasks. Create and maintain Shift planning for team. Manage team operational planning for availability and workload. Foresee operational needs and risks and provide inputs to managementManage daily work flow of Incidents, Service Requests, Rollouts, and IT Inventory. Identify process improvement areas, propose initiatives and take steps for implementation. Provide feedback to Infrastructure teams for technical improvement. Show less

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  H&M

  Jul 1998 - Mar 2012

  IT Responsible - India, Sri Lanka

  Managing IT operations and projects for all locations in India and Sri Lanka, Overseeing the annual IT budget, and ensuring cost-effectiveness. Monitoring daily operations and IT infrastructure, and software applications. Manage and execute infrastructure refresh projects, and day-to-day operations activities. Managing procurements and vendors, working closely with business teams on their changing requirements, and providing cost-effective solutions. Built and managed TIER 2 data centers in India and Sri Lanka. Implemented key software applications for all users in the region. Led team of IT technicians to deliver IT services on demand. Assuring all IT activities are performed within applicable laws and regulations of the country. Continuous monitoring of risks, and worked with the IT security team to develop a disaster recovery strategy and backup/recovery process.Working to keep up with advances in technology and industry best practices to provide highly available IT services to the region. Successfully managed many projects including office infrastructure refresh to application software rollout projects for India and Sri Lanka region. Show less

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  Computer Ware India Private Limited

  Apr 2012 - Aug 2020

  Independent Technology Consultant

  Worked on infrastructure refresh project for Whole Foods Market (Austin Texas) customer of Deep Cool Clear LLC in the USA, a partner company of Computerware India from Apr 2012 - Dec 2015 as IT Project Manager working online from India.• Responsible for implementation of network upgrade project in over 500 Whole Foods Market, U.S.A. and U.K. locations for network hardware, Internet service, managed W i-Fi software upgrade. Based on FREERADIUS over AWS platform for Whole Foods Market Inc. for WFM store office and guest internet access needs within the store area. Managed stakeholder expectations (WFM management and customers of WFM) for high quality, reliable delivery of internet access over Wi-Fi as an expected project deliverable, tracking service metrics, managing project budget, and leading a team of professionals in India, US and UK.• Also implemented cloud-based IT Helpdesk (ITIL) for Deep Cool Clear LLC clients.From Jan 2016 till August 2020 worked on technology consultancy projects for Defense (IAF, Navy), Corporate and, Private Enterprises , AIIMS, Delhi Metro, Indian and other public sector enterprises. Responsible for creating technology solutions for their IT infrastructure hardware and software refresh requirements. Collaborated with OEM teams (Dell, HP, CISCO, Mikrotik, Manage Engine, RARITAN (D CIM), Extreme Networks and others) to develop technical solutions for the RFP process, budgetary proposals. Mentor, educate, and train colleagues as requested. Assessed and evaluated risks involved in RFP and supported the sales team with mitigation plans Show less

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  Kyndryl India

  Jun 2022 - now

  Sr. Project Manager

  Managing multiple large and complex T&T projects for the industrial sector, (including Oil and Gas) customers of Kyndryl, USA ($100,000 to $700,000). Working closely with customers, providing weekly updates, and managing expectations.Managing vendors for on-time service delivery for the projects. Updating customers’ project management tool with weekly updates and documenting risks, dependencies, issues, PCR, G2G, and project financials.