Hannah Dugard

Experience

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  Atos

  Jun 2012 - Sept 2012

  Deputy Venue IT Manager (London 2012 Olympics)

  - Ensured that the Athletes & Staff at the Olympic Park had no issues with technology & services provided during both the Olympic and Paralympic Games.- Managing several teams from BT, Xerox & Acer as well as Volunteers on a daily basis- IT Service & Incident Management, Change Management, and Volunteer Management.- Management of Atos/LOCOG issued technology equipment (such as laptops, mobile phones, servers, printers, UPS’s etc)

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  Capgemini

  Mar 2013 - Feb 2021

  PMO Lead within Capgemini currently working on a large Government Account in the Private Sector. Responsible for governing and supporting multiple projects and delivering a high level service.Responsibilities include: - Supporting engagement and delivery managers - Project planning, control and estimating- Risk and Issue Management- Status tracking and reporting- Project financial management including month end processing- Reporting directly to Private Sector Finance Controller- Mentoring junior team members Show less Part of the Production Support team for a Government Account in the Public Sector.Main focus was SQL requests (fixes or improvements) and partook in Business Analysis work. Also the LEAN Change Agent for the account and ensured all KPIs were met and reported to Senior Management in a timely manner.Role included:- investigating current applications- liaising with users- producing specifications- testing the product to ensure that it operates satisfactorily- training users- handling support and feedback Show less

  • Account Manager

    Jun 2018 - Feb 2021

  • PMO Lead

    Apr 2016 - Jun 2018

  • Junior Project Analyst

    Jun 2015 - Apr 2016

  • Software Engineer

    Mar 2013 - Jul 2015
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  Dugard Property Ltd

  Jun 2019 - now

  Director