Darshan Hulswar

Experience

• 

  Diya Systems

  Dec 2020 - May 2023

  Web Advisor

  Technical Expertise:Applied knowledge in WordPress, including plugins, HTML, and CSS.Proficient in managing email and FTP services.Skillful in supporting websites and applications through various web frameworks.Familiarity with internet-related technologies and public websites.Proven experience in collaborating with clients on a chat.Strong grasp of IT frameworks, ensuring effective client support and issue resolution.Responsibilities:Providing exceptional support for cPanels, WHM through chat and coordinated using PEGA forissue resolution.troubleshooting inbound spam filters, and resolving problems with outbound spam filters.Utilize WordPress and its add-ons to provide basic support and troubleshooting for clients.Skills:IT Services · Customer Satisfaction · Problem Solving · Sales · Information and Communications Technology (ICT) · Search Engine Optimization (SEO) · Web Development · Customer Support · Technical Support · Information Technology · Customer Service · HTML · WordPress Show less

• 

  Pendo.io

  May 2023 - now

  As a Technical Success Engineer at Pendo, responsibilities include troubleshooting, issue replication, and delivering tailored solutions, including REST API and custom CSS/JS implementations. Support is provided for third-party integrations (Salesforce, HubSpot, etc.), optimizing NPS surveys, and managing roles, permissions, CNAME, and SSO configurations. Additional duties involve data analysis using Pendo’s Data Explorer and guide localization, ensuring seamless user onboarding and enhanced product adoption. Show less

  • Senior Technical Success Engineer - GlowTouch

    Sept 2024 - now

  • Technical Success Engineer

    May 2023 - Sept 2024