Oran Dillon

Experience

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  Weirs of baggot street

  Nov 2016 - Feb 2018

  Sales Consultant
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  EBay

  May 2018 - Jun 2019

  Project Management Intern

  I led over 20 low and medium complexity projects with the OPM team within eBay’s GCX organisation. Project objectives focused on achieving internal and external readiness in response to business and product change. Deliverables in such projects included internal/external communication, training of agents, identifying additional staffing requirements and updating help pages on both the eBay site and internal knowledge base. Successful delivery of such projects increased product adoption (as customers were both better educated and more aware of new products and changes), created cost efficiencies through reducing call volumes (as customers could independently resolve problems and find answers to questions via the information added to help pages) and improved business performance (call times were reduced as agents were aware of the changes and had access to either training material or updated knowledge base pages).I oversaw all aspects of these projects. This included creating detailed project plans (which included milestones and deliverables), facilitating project meetings, setting deadlines, assigning actions, and creating project documentation to record the project status (project charters, action logs, risk logs, change request logs and project plans).I also updated a weekly deck and presented the status and progress of medium complexity projects to management at a bi-weekly EU-OPM meeting. Show less

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  Google

  Oct 2018 - Jun 2019

  Team Leader in the Google online marketing Challenge

  I was responsible for the creation of a Google AdWords strategy in partnership with the charity KidsThrive. This project was part of the Google online marketing challenge (GOMC). I held the role of project lead with a team of undergraduate students from DCU. Throughout the challenge, I developed skills in documenting client objectives, translating objectives into project requirements, and developing google AdWords strategies to meet the clients objectives.

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  Digigrow

  Jun 2020 - Jul 2021

  Project Manager
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  Accenture

  Sept 2021 - Oct 2023

  Strategy Analyst
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  Money Jar

  Oct 2023 - now

  Operations Manager