Franklin Robinson

Experience

• 

  Accenture

  Jul 2007 - Sept 2008

  Network / Voice Engineer

  • Setup, configuration and administration of Cisco Routers (Cisco 3800 and Cisco 2800)• Setup, configuration and administration of Cisco Switches (Catalyst 3750 and Catalyst 4506). • Setup, configuration and administration of Cisco PIX / ASA firewalls including creation of hundreds of firewall policies and resiliency in a high availability environment. • Configuration and administration of Juniper Netscreen firewalls including setup and troubleshooting of NSRP in an Active/Passive, high availability environment.• Worked with packet tracers and packet sniffers such as Wireshark and Ethereal. • Administration of Cisco ACS Server for Device authentication via TACACS+ and Radius and for audit trail. Show less

• 

  IBM

  Jan 2009 - Jul 2010

  Network Security / Firewall Specialist

  • Setup, configuration and administration of Cisco ASA firewalls and Checkpoint NGX including creation of hundreds of firewall policies and resiliency in a high availability environment.• Configuration and administration of Juniper Netscreen firewalls including setup and troubleshooting of NSRP in an Active/Passive and Active/Active, high availability environment.• Planning and Implementing of Disaster Recovery for Firewalls & IPS. • Day to day activities of troubleshooting Firewall and Network related problems.• Planning and Implementation of Firewall patches and upgrades.• Management and implementation of proxy servers and Smartfilter (Secure Computing). Show less

• 

  Cargill

  Jul 2010 - Nov 2014

  Network Analyst and Process Lead

  • Provide 2nd line support (incident and request management) for all GNS services to Cargill business units globally, in coordination with the other Global Network Services teams. Includes being a member of the follow‐the‐sun on call support rotation.• Change management of principal KLO Projects for the AP region. Working close with the GNS NEI team for implementations in Cargill; Ensuring all new GNS services are in line with GNS support environment.• Proactive performance monitoring by creating and analyzing performance reports of the Cargill’s WAN Infrastructure in the AP region.• Actively participate and promote GNS process, including change control, incident management, configuration management and network documentation. Show less

• 

  Tata Consultancy Services

  Nov 2014 - now

  Senior Network Administrator

  • Assist in infrastructure planning and design, collaborating with cross-functional teams to develop scalable and resilient systems.• Document infrastructure design and planning activities, ensuring clear communication and alignment with project objectives.• Support infrastructure operations by installing and configuring systems according to design specifications, maintaining alignment with service agreement standards.• Perform ongoing maintenance activities to ensure the reliability and performance of infrastructure components.• Collaborate with team members to implement agreed infrastructure changes and maintenance routines, minimizing disruptions to operations.• Optimize infrastructure performance through continuous tuning and optimization of hardware and software components, including updates and upgrades.• Participate in infrastructure development activities, contributing insights and recommendations for improvements.• Assist in infrastructure testing and implementation, ensuring seamless integration and functionality.• Gather performance and data usage statistics for capacity planning and reporting purposes.• Pilot new tools, technologies, and processes, evaluating their effectiveness and suitability for implementation.• Resolve incidents by identifying and addressing problems promptly, simulating user issues to troubleshoot operating difficulties, and following up to ensure resolution.• Recommend system modifications to reduce user problems and enhance overall infrastructure stability. Show less