Kagiso Phokoje

Experience

• 

  Statistics South Africa

  Sept 2011 - Jan 2014

  Statistician

  Collecting, editing and analyzing financial statements, from respondents from different industries in order to provide relevant and reliable economic statistics within specified time frames, budget and methodology through the effective planning of surveys.

• 

  FNB South Africa

  Feb 2014 - now

  Experienced Technical Support Specialist with a demonstrated history of working in the banking industry. Skilled in Analytical Skills, Scripting, ITIL Processes, Quality Assurance, Microsoft Server administration and MS Database administration. Strong information technology professional with a Bachelor of Commerce (B.Com.) and currently reading for a BCom Honours degree focused in Enterprise architecture and Financial Management for Financial institutions from University of South Africa.Core competencies• Windows 7• Windows 10• Microsoft SQL server 2008, 2012, 2016, 2019• Microsoft Server 2008, 2012, 2016, 2019• Active directory• Group policy management• Microsoft System Center Configuration Manager• Microsoft System Center Operations Manager• VMware - Vsphere• IT Governance• Agile framework• Powershell• Scripting• Automation• SSRS• SSIS Show less Ensure availability, support and maintenance of all systems in accordance with businesscriticality including capacity management and pro-active monitoring and management. Exploring ways to constantly improve existing services, processes and systems in order to bemore efficient.Support the implementation of IT infrastructure (hardware and software solutions) projects orchange programmes as required by business.Manage and provide specialist technical expertise and support to maintain server, desktop and networks hardware and systems software and ensure accurate and complete operational documentation for all applications, deployed servers, desktop and network infrastructure acrossall environments.Design and build solutions for domestic(South Africa) and international customers including Lesotho, Namibia, Botswana, Swaziland, Zambia, Tanzania and Ghana. Document and offer training on the use of and maintenance of the system(s). Show less

  • Technical Specialist (DBA)

    Jun 2018 - now

  • Technical Support Specialist

    Sept 2015 - now

  • Software Quality Assurance Analyst

    Feb 2014 - Aug 2015