Jonathan Griggs

Information Systems Support Specialist

34 followers

Cary, North Carolina, United States

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Timeline
About me
CI/CD, DevOps, and Application Specialist
Education
- North Carolina State University
  1989 - 1994
  Bachelor of Science (BS) Computer Engineering
- North Carolina State University
  1989 - 1994
  Bachelor of Science (BS) Computer Science
Experience
- Nortel Networks
  Jul 1994 - Jan 1996
  Information Systems Support Specialist
- Onion Peel Software
  Feb 1996 - Jun 1996
  Software Architect
- Wendy's International
  Jun 1996 - Aug 1997
  Data Systems Network Corporation
- Enterprise Innovations
  Jun 1997 - now
  Owner / Founder
- Deloitte
  Oct 1997 - Mar 1999
  Consultant, Enterprise Management and Tivoli Specialist
- Siemens
  Feb 1999 - Jun 2000
  Consultant, Enterprise Management Specialist
- IBM Global Services
  Apr 1999 - Jun 1999
  Consultant, Tivoli Specialist
- PepsiCo - Frito Lay
  Jun 1999 - Nov 1999
  Consultant, Enterprise Management Specialist
- Michelin
  Jan 2000 - Aug 2000
  Consultant, Enterprise Management Specialist
- Cogentric
  Aug 2000 - May 2001
  Consultant, Enterprise Management Specialist
- IBM
  Aug 2000 - Mar 2001
  Consultant, Enterprise Management Specialist
- Navy / Marine Corps Intranet
  May 2003 - Jun 2004
  Consultant, Tivoli Operations Specialist
  Applied best management practices in handling and supporting the Naval Network Operations Center (NOC) for the East Coast, including the control of eight TMRs, more than 60 gateways, and over 90,000 endpoints in a hub-and-spoke configurationDelivered effectual services with concentration on stabilizing the Tivoli environment that led to the development of utilities to determine the environment's condition and execute necessary corrective actionsRendered keen oversight to Framework 3.7.1, Tivoli Inventory 4.0, Tivoli Software Distribution 4.1, Tivoli Remote Control 3.8, Tivoli Enterprise Console (T/EC) 3.8, IBM Tivoli Monitoring (ITM) 5.1.1, Tivoli Distributed Monitoring 3.7, and Tivoli Application Performance Measurement (TAPM) 2.1Imparted knowledge on supporting the Tivoli environment to EDS personnelEfficiently checked the entire enterprise upon developing new inventory scanning profiles, and produced reports indicating all assets scannedLed efforts in providing convenient access for administrators and management by developing web-based reports and utilities Show less
- Internal Revenue Service
  Jul 2004 - now
  Senior IT Leader & DevSecOps ExpertLed CI/CD pipeline development, infrastructure automation, and application management. Modernized infrastructure and application delivery using IaC and CI/CD. Championed continuous improvement, implementing regular upgrades and mentoring team members.Key Achievements:Transitioned 150+ customer projects to new CI/CD pipelineImplemented Ansible Automation Platform and GitHub Enterprise Server upgradesDeveloped real-time monitoring dashboards and self-service software packaging portalIntegrated with Cloudbees Jenkins, GitHub, and ServiceNowTechnical Expertise:CI/CD Pipelines (Ansible, GitHub, Jenkins)Infrastructure Automation (Ansible, IaC)Application Management (BigFix, GitHub, Nexus)Agile Methodology (Scrum, Kanban) Show less Exemplify technical expertise in creating, implementing, and supporting Tivoli enterprise management product suite, encompassing Tivoli Framework, Tivoli Configuration Manager (Software Distribution, Inventory, Activity Planner), Tivoli Enterprise Console (T/EC), Tivoli Remote Control, Tivoli Network Manager IP Edition (Netcool/Omnibus), Tivoli NetView, IBM Tivoli Monitoring (ITM), Tivoli Enterprise Portal (TEP), Tivoli Data Warehouse (TDW), and IBM Endpoint Manager (BigFix)Capitalize on industry knowledge in developing Tivoli managed node, gateway, and endpoint health diagnostic systemOrganize and facilitate user training for the Tivoli systemProvide continuous leadership and guidance to new Tivoli administrators through in-depth training on operation, maintenance, and troubleshooting of the Tivoli environmentGuarantee that all systems conform with the standards stated in the Internal Revenue Manual (IRM) through extensive analyses and application of necessary hardeningEnable the automation of administration of the development, implementation, and test environment (DITE) servers through customization of tasks and jobs Show less
  - Information Technology Specialist
    Aug 2013 - now
  - Consultant, Tivoli Engineer / Automation Specialist
    Jul 2004 - Aug 2013
- University Directories
  May 2007 - Jun 2007
  Consultant, Portal Designer and Implementer
  Supported sales managers in submitting and reviewing daily sales metrics during the sales season through the establishment of a web portal with individual user accounts for each salesperson; restricted view of the salesperson’s assigned divisions, regions, and schools; necessary reporting to better monitor progress in pursuit of sales goals; and system administrators’ console to effectively manage division, region, and school assignmentsEnabled more than 600 sales interns to submit anonymous evaluations by developing a website using LAMP (Linux/Apache/MySQL/Perl)-based system Show less
- Appirio
  Oct 2008 - Nov 2009
  Senior Technical Consulant
  Consulted as a Salesforce.com Certified Developer to their various clients.
- Google
  Oct 2008 - Nov 2008
  Appirio, Salesforce.com Consultant
  Identified data mapping of external systems integrated with Salesforce for the Unify project. Developed a custom case entry pages using Visualforce and Apex. Updated and contributed to technical documentation.
- Saveology.com ™
  Nov 2008 - Apr 2009
  Appirio, Salesforce.com Consultant
  Designed and implemented a sales call center solution using Salesforce that integrated with UCN telephone system via the SFDC CTI SoftPhone and Informavores Spark Studio for call scripting to guide the sales agent through the custom call. The project also included development of an outbound call process and campaign request management system to manage their 19,000+ marketing campaigns.
- Dolby Laboratories
  Apr 2009 - Aug 2009
  Appirio, Salesforce.com Consultant
  Designed and implemented a Salesforce self-service customer portal that allowed partners to verify product licensing, research legitimate and counterfeit logos, and access training materials. The project required the complete rebranding of the customer portal to match Dolby’s corporate website standards.
- Salesforce.com
  Aug 2009 - Oct 2009
  Appirio, Salesforce.com Consultant
  Designed and implemented a public discussions portal that integrates with Facebook. The portal used a combination of Salesforce Sites and Customer Portal to allow users to browse and submit questions and answers. A custom Facebook application was built to allow users to browse and submit question and answer from with Facebook and post their activity to their wall and the application news feed.
- A2B Solutions Group
  Jan 2012 - Jul 2013
  Salesforce Consultant
- RedPrairie
  Apr 2012 - Sept 2012
  Consultant, Salesforce Developer
- Franklin Energy Services
  Jul 2012 - Feb 2013
  Consultant, Salesforce Developer
- Yammer, Inc.
  Aug 2012 - Oct 2013
  Consultant, Salesforce Developer
- Joy Global
  Aug 2012 - Nov 2012
  Consultant, Salesforce Developer
Licenses & Certifications
- Salesforce.com Certified Developer
  Salesforce.com
  Dec 2008