Lucas Fields

Experience

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  Kings Island

  Feb 2016 - now

  • Ensure a smooth and efficient arrival experience for all park guests in all Admissions and Guest Services locations• Oversee three to four Admissions and Guest Services supervisors and locations per day• Document supervisor and associate matters, coaching to improve their work performance• Resolve guest situations inside the park, outside the park, inside guest services, and over the phone using Guest Management System databases• Ensure successful daily operation of a major theme park gate while building positive team morale• Enforce proper guest entry procedures to eliminate pass misuse and promote loss prevention Show less • Shadowed current supervisors overseeing admissions locations in our department• Understood park used computer programs including Gate Central and Accesso for troubleshooting pass and ticketing escalations• Learned a thorough Rides Admissions Program to accommodate guests with varying cognitive and mobility impairment • Expanded knowledge base of department by working in more areas including assisting guest situations in the guest services office and call center• Trained new associates and provided ongoing support to ensure that they were able to effectively handle guest inquiries Show less • Greeted guests and verified tickets as they entered Kings Island• Provided a positive first impression of the park at the parking tolls plaza, overseeing multiple plaza lanes and assisting guests• Processed park season passes by interacting with guests, taking season pass member photos, and entering guest data into a database• Sold tickets and season passes, upselling products to give guests the best experience including drink and dining plans, Fast Lane passes, and additional experiences Show less

  • Workforce Scheduler

    Mar 2024 - now

  • Recruiting Specialist

    Jan 2023 - Mar 2024

  • Admissions & Guest Services Area Supervisor

    Aug 2020 - Mar 2024

  • Admissions Location Supervisor

    Sept 2018 - Aug 2020

  • Admissions Team Lead

    Apr 2018 - Sept 2018

  • Admissions Associate

    Feb 2016 - Apr 2018
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  Amazon

  May 2020 - Jul 2020

  Warehouse Packer

  • Packed customer orders by boxing, taping, and protecting goods to prepare for shipment• Met hourly quotas of over 60 hourly packages to ensure operational efficiency expected from Amazon• Worked as an essential worker during the COVID-19 Pandemic• Cross-trained in other roles such as waterspider to deliver packaging equipment to other associates to improve efficiency

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  Great Wolf Lodge

  Oct 2020 - Apr 2021

  Attractions Attendant

  • Communicated with guests in the arcade to assist them in product selection for arcade games, bowling, mini golf, and prize redemption• Assisted in other areas of the resorts retail department including their front entrance gift shop, candy shop, and MaqiQuest game• Recognized for being the top product up-seller for the department on multiple occasions• Catapulted location from one of the poorest in the chain for sales statistics, to one of the highest in the chain, upselling guests at times 60+ times per night• Assisted other departments including game technicians in the arcade, and aquatics when needing additional staff Show less

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  The Walt Disney Company

  Jan 2022 - May 2022

  Attractions Cast Member

  • Operated the Peoplemover and Astro Orbiter attractions at the world's most visited theme park, the Magic Kingdom• Ensured the safety of all guests by assisting in loading and unloading procedures, doing so in an efficient manner to maximize capacity • Communicated critical safety information to guests through verbal and nonverbal instructions• Greeted guests at rides, being a resource for questions about our rides or about the Magic Kingdom• Assisted with crowd control in the parks popular fireworks show, drawing tens of thousands of guests daily Show less

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  Cincinnati Zoo & Botanical Garden

  Oct 2022 - Jan 2023

  Visitor Experience Adventure Guide

  • Sell zoo admission upselling the best ticket packages for guests while gathering market research data collecting geographic information• Ensure the safety of guests while operating the zoo's carousel and train attractions• Welcome guests into the zoo while scanning tickets and troubleshooting ticketing issues• Direct traffic in the zoo's parking lots to ensure smooth and efficient traffic flow • Use different computer software to rent wheelchairs and ECVs, while answering questions at the Zoo's Welcome Center Show less