Danielle Hale, PMP

Experience

• 

  University of Toronto at Mississauga

  Sept 2012 - Sept 2013

  Administrative Assistant

  o Communicating effectively with clients to book rooms and hospitality (if necessary) for conferences and eventso Coordinating with food services for cateringo Invoicing clients at the close of eventso Professional contact point for summer conference groups, maintaining awareness and organization over eventso Working independently and problem-solving to make sure that all events run as smoothly as possible

• 

  Thompson MacColl & Stacy LLP

  Sept 2013 - Jun 2015

  Jr. Legal Assistant

  • Ensuring attention to detail when preparing legal documents for real estate transactions• Coordination with financial institutions for mortgage and transfer of funds purposes• Maintaining professionalism when meeting with clients for review and execution of documents in real estate transactions• Accurately billing and preparing reports for clients.• Maintained a high degree of confidentiality while handling sensitive and private information

• 

  Pfaff Automotive Partners

  Jun 2015 - Jan 2017

  HR Administrator/Recruiter

  o Full cycle recruitment, managing 20-30 positions at a time throughout multiple rooftops. Built relationships with both hiring managers and candidates to ensure best fit. Attended job fairs. Positions recruited for include commission-based sales consultants, skilled trades, entry level positions, co-op positions and mid-level positionso Basic campus recruitment, working with coop programs at various colleges to build pipeline of candidates and awareness with students. Attending career fairs and built relationships with studentso Using HRIS/ATS system (Avanti) alongside ADP to manage employees (basic ADP knowledge) Organizing resumes and screening candidates through phone calls and in-person interviews. o Onboarding employees, including background checks, credit checks, reference checks, and coordination with IT and managers for start dates and emailso Assisting with New Employee Orientations for groups of up to 15 new hires at a time as well as aiding in post-probationary period lunches. o Administrative work associated with terminations and transfers. Attending job and career fairs at universities. Show less

• 

  Boston Pizza (for Franchisee)

  Jan 2017 - Aug 2017

  Human Resources Manager

  o Implementing new hire procedureso Full-cycle recruiting for 12 stores and setting up final interviews for General Managers. Holding & attending job fairs for restaurants. Positions recruited for include management, summer positions, entry level positionso Management of all employee files including complianceo Health and safety initiatives including monthly audits and organization of JHSCo Employee relations including employee discipline, managing employee conflict o Human resources advice to GMs when solicited and ensuring GMS maintain awareness of employment legislation and compliance with changeso Managing restaurants as Assistant Manager during busy shifts (15 employees under management). Show less

• 

  Bell

  Aug 2017 - Apr 2022

  • Responsible for program delivery in the North York and Vaughan area for customer orders, new developments (residential and commercial), hydro requests and road moves (city requests)• Ensures risks are identified and establish a mitigation plan in the design phase of network planning, while making sure design is the most cost-effective option• Prime contact for stakeholders for all programs within assigned area, making sure to foster a positive relationship and upholding Bell’s public image• Provide problem solving leadership to project team in project scope, timeline and functions• Accurately track and report on project progress to senior management and peers• Provide support to the prioritization and escalation process to ensure all deadlines for fibre installation are met• Participate in the development of new processes, improvements to existing ones• Financial management of all projects within the North York and Vaughan regions (planned vs forecasted vs actual spend), often times bettering the Bell target for unit cost of builds• Leading and supporting team of 3 design coordinators, helping employees to reach both company and personal career goals• Quality checking to ensure that network designs and Bell records are correct before network is built in field, effectively reducing re-work and bringing Bell costs down• Communicating with Bell contractors regarding construction in the field to make sure that network is being built according to plans• Responsible for keeping track of and billing customers on customer charge networks• Addressing customer complaints regarding existing Bell equipment, including liaising with internal Bell Right of Way teams for easements• Key player in the Metrolinx Finch LRT project, helping with design and coordinating moves of all Bell plants along this multi-million dollar road widening project Show less • Managing overall scope/life cycle of fibre network projects from design to construction in the field to ensure customer deadlines are met• Responsible for delivery of Bell fibre optic cable to residential and commercial developments, working with developer timelines• Addressing customer complaints regarding existing Bell equipment• Responsible for managing budget of multiple projects• Managing team of 5 direct reports and team building [promote collaboration, participation and address conflict] as well as leading a team of 13• Ensure proper resource capacity forecasting for all functional groups within team• Identify and analyze risks and develop contingency measures for all projects• Facilitate daily scrums to address customer priorities and requirements via Visual Management• Weekly, monthly, and quarterly status reporting• Process, Analysis, and Improvement [foster a culture of continuous improvement within the team and drive cycle time reductions]• Build and maintain relationships with internal and external stakeholders• Experience using SAP P50 Show less Working in the Demand Network Engineering Department•Establish the critical path and manage all logistical requirements including material for multiple technologies•Analyze requirements based on RFW/WBS received•Obtain all assignments from various groups, databases and field notes to prepare a RFW•Coordinate issuance of equipment required•Keep SAP Milestones current through the various installation phases•Manage the budget of projects to ensure there is no budget over runs to optimize financial integrity•Seek approval for budget revisions•On an ongoing basis, respond to general inquiries from various departments•Communicate with vendors regarding roadblocks in the field•Tracking of networks throughout their lifecycle to ensure deadlines are met•Managing visual board of all projects in progress Show less

  • Manager - Network Provisioning (Implementation Manager)

    Jun 2021 - Apr 2022

  • Manager - Network Provisioning (Cell Leader)

    Jun 2019 - Jun 2021

  • Project Coordinator

    Aug 2017 - Jun 2019
• 

  RBC

  Apr 2022 - now

  Sr. Service Delivery Manager

  Technology Infrastructure - End User Services