Ashish K.

Experience

• 

  Orion Serve Pvt. Ltd.

  Dec 2014 - Dec 2015

  Team Lead
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  Location Labs by Avast ( In India Acquired by Infoit Softech Pvt Ltd)

  Jan 2016 - Dec 2018

  Assistant Operations Manager

  Project -I • Managed the programs starting from stages like RFP, RFP response, signing till program completion and sign off• Responsible to transition all information gathered during the Bid Proposal and Sales cycle to the implementation & Service Delivery team.Project -II (Six Sigma Projects) • Playing a key role in execution of six sigma Project• Involved in various Six Sigma Green Belt projects targeting customer SLAs.• Involved in Improvement project plan through VOC, Operations team, SLA metric etc.• Conducted periodic analysis of Team Performance against standards and developed training programs• Internal and external client management for their inputs and feedback.• Creating & Maintaining SOP for internal departments and ensuring their periodic review• To proactively identify existing Customer needs & opportunities to grow the customer relationship with organization.• Providing training like RCA, 7 QC (Quality Control) Tool, RPN (Risk Priority Number), FMEA (Failure Mode Effective Analysis) to the team. Show less

• 

  Zensa LLC.

  Jan 2019 - now

  Program Manager
• 

  Prospur

  Jan 2020 - now

  Program Manager