Ronald Burke

Ronald Burke

Subject Matter Expert

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location of Ronald BurkeHarvest, Alabama, United States

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  • Timeline

  • About me

    Technical Support Engineer @ Abaco Systems

  • Education

    • The University of Alabama in Huntsville

      2010 - 2016
      Computer Engineering 3.02
    • The University of Alabama in Huntsville

      2018 - 2020
      Master of Science - MS Cybersecurity 3.6 GPA
  • Experience

    • West Corporation

      Aug 2004 - Dec 2006
      Subject Matter Expert

      Assist Customer Service Agents (CSA) with fielding difficult calls and aid to solve customer issues.Assist and collaborate with CSA to address areas of improvement.Fill in for Team supervisor as needed.Supervise main production floor of 100-150 CSAs in absence of all supervisors.

    • Cinram

      Dec 2006 - Jun 2015
      Supervisor

      Assist Manager with daily assigned duties and responsibilities.Assist Customer Service in determining feasibility of due dates and purchase order changes.Develop and maintain long and short-term schedules for Mastering, Molding, Printing and Packaging.Monitor time cards for accuracy.Perform team member performance evaluations.Assist customer service, team members and packaging floor supervisors in resolving critical issues.Assist with monitoring production control operations and training personnel on key principles. Show less

    • Abaco Systems, Inc.

      May 2016 - Dec 2021
      Technical Support Engineer

      Managed customer communication and expectations to resolve technical issues relating to software/hardware issuesAnalyzed and troubleshot customer use cases over a multitude of company productsInterfaced with multiple departments to ensure completion of customer issuesDeveloped experimental setups and performed detailed troubleshooting through in-depth analysis of information provided by customersEscalated critical issues and roadblocks to the Technical Support Manager where requiredReceived “Transformers Award” for outstanding customer service Show less

  • Licenses & Certifications

    • CompTIA Network+ (N10-008) Cert Prep: 3 The World of TCP/IP

      LinkedIn
      Jan 2023
      View certificate certificate
    • CompTIA Network+ (N10-008) Cert Prep: 4 Making TCP/IP Work

      LinkedIn
      Jan 2023
      View certificate certificate
    • Exam Tips: CompTIA Security+ (SY0-601)

      LinkedIn
      Jan 2023
      View certificate certificate
    • CompTIA Network+ (N10-008) Cert Prep: 5 Securing TCP/IP

      LinkedIn
      Jan 2023
      View certificate certificate
    • CompTIA Network+ (N10-008) Cert Prep: 2 The Physical Network

      LinkedIn
      Dec 2022
      View certificate certificate
    • CompTIA Network+ (N10-008) Cert Prep: 1 Understanding Networks

      LinkedIn
      Dec 2022
      View certificate certificate