Damon Johnson

Experience

• 

  George Mason University

  Aug 2018 - Feb 2020

  Event Services Specialist

  • Troubleshot hardware, software and network issues to identify and rectify discrepancies.• Connected to computer of client using remote link to install new programs and applications.• Supervised over 20,000 events hosted at George Mason University• Directly consult with clients and employees for event service tasks• Communicated with international organizations on-campus and off-campus• Conducted events and video conferences for high value clients• Revised and standardized equipment functions• Communicated with other George Mason University offices to organize events and manage security of events• Delegated tasks to multiple employees to properly manage events• Troubleshot various In-House systems at George Mason University Show less

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  PROFESSIONAL AUTOMOTIVE RELOCATION SERVICE INC

  Feb 2020 - Jun 2021

  Customer Service Specialist

  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.• Reinforced established quality control standards and followed procedures for optimal customer interactions.• Maintained and managed customer files and databases.• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.• Participated in team meetings and training sessions to stay informed about product updates and changes.• Answered constant flow of customer calls with minimal wait times.• Provided primary customer support to internal and external customers.• Updated account information to maintain customer records.• Utilized customer service software to manage interactions and track customer satisfaction.• Offered advice and assistance to customers, paying attention to special needs or wants Show less

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  The Law Office of Scott S. Ives

  Jun 2021 - Jul 2023

  Paralegal

  • Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.• Conduct thorough investigations into personal injury claims, collaborating with clients, medical professionals, and experts to gather pertinent information. Analyze medical records, accident reports, and witness statements to build a comprehensive foundation for legal proceedings. Communicated pertinent information to clients via phone, email, and mail.• Draft and prepare legal documents, including demand letters, pleadings, and settlement agreements. Ensure the accuracy and completeness of all documentation, facilitating smooth case progression and client satisfaction. Researched statutes, decisions, legal articles, and codes.• Navigate complex medical records to extract relevant information crucial for building persuasive cases. Collaborate with healthcare providers to obtain records promptly, demonstrating a commitment to maintaining a high standard of accuracy in legal documentation.• Serve as a primary point of contact for clients, providing regular updates on case status and addressing inquiries with empathy and professionalism. • Coordinated with outside vendors such as medical providers, insurance companies, employers, etc., to obtain information needed in over 200 personal injury cases. Show less

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  Robinson Law, PLLC

  Aug 2022 - now

  • Proficiently manage a caseload of diverse criminal defense and personal injury matters, including but not limited to drug offenses, assault, theft, and white-collar. Organize case files, gather evidence, and liaise with clients to ensure accurate and up-to-date information. Conferred with clients and other involved parties to gather and track case information.• Conduct in-depth legal research on relevant statutes, case law, and precedents to assist attorneys in building strong defense strategies. Summarize complex legal documents and provide concise, thorough analyses. Collaborated with attorneys to develop strategies for each case.• Act as a primary point of contact for clients, maintaining open lines of communication and providing updates on case developments. Demonstrate empathy and professionalism in addressing client concerns, fostering positive attorney-client relationships.• Draft and review legal documents, including pleadings, motions, and affidavits. Ensure the accuracy and completeness of all legal filings within stipulated deadlines, contributing to the firm's reputation for precision and professionalism. Show less

  • Director of Operations

    Jul 2023 - now

  • Paralegal

    Aug 2022 - Aug 2024