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William Domingos

William Domingos

Customer Service Operator

Followers of William Domingos994 followers
location of William DomingosSão Paulo, Brazil

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  • Timeline

  • About me

    CEO and Founder Neoreal and NeoMarvin

  • Education

    • BandTec - Faculdade de Tecnologia Bandeirantes

      2015 - 2017
      Analysis and systems development Information Technology

      Activities and Societies: Project Arduino - Automated Aquarium. - First Semester develop a group project with Arduino, which created a feeding system for fish.The final design work with programmed feed of 6 in 6 hours.The code was developed in C ++ language.- Initiation with algorithms and programming logic.- Software available: Visual G, Portugol Studio and Visual Studio 2013 version.

    • ADVPL

      2013 - 2013
      Microsiga Protheus technology

      Understanding the structure of Microsiga system;Install updates;Setting up and using DBAccess;Manipulating the Microsiga Protheus system stations;Using the setup wizard;Understanding the structure of directories and files of families;Create and apply for authorizations for Sx's dictionaries, menus, user, password, etc.Consultations to log files;

  • Experience

    • Itaú Unibanco

      Apr 2007 - Apr 2010
      Customer Service Operator

      - First call to the Borrower- Profile Analysis- Legal analysis of documents for real estate financing- Treatment of occurrences arising out of corporate channels and digital channels;- Call the Organ complaints Regulators (Central Bank, Procon, Press, Notifications Extrajudicial, etc.).- Case studies for construction of responses and defense provenance service and partner areas complaints.

    • Vivere Brasil

      Sept 2012 - Jun 2013
      Customer Relationship Advisor

      - Customer portfolio management.- Assistance to the customer service platform.- Real Estate Credit system interface evaluation.- Preparation of mortgage Procedures Manual- Team management.

    • VivaReal

      Jan 2014 - Dec 2016

      - Operational Management team.- Development of new projects.- Monitoring and improvement of real estate financing process.- Relationship strategy development with the customer.- Installation and execution of queries with PostgreSQL.- Document Analysis. - Analysis of real estate credit.- Monitoring and client portfolio management.- Instructions and end user support.- Legal analysis Monitoring with banks.- Operating Systems Caixa Economica Federal, SIOPI and SICAQ,- Internal CRM (Sales Force). - Customer Portfolio Management.- Monitoring real estate ad performance.- Relationship with Brokers.- Internal CRM system (Sales Force).

      • Supervisor of Operations

        Jul 2015 - Dec 2016

      • Real Estate Financial Analyst

        Jul 2014 - Jul 2015

      • Relationship Executive

        Jan 2014 - Jul 2014

    • Easy (Easy Taxi)

      Nov 2016 - Oct 2017
      Customer Relationship Executive

    • Lupeon - Gestão financeira e fiscal

      Oct 2017 - Oct 2018
      Executive Account

    • CrediPronto

      Dec 2018 - Feb 2020
      Real Estate Financing Consultant

    • Neoreal

      Dec 2019 - now

      • CEO and Founder

        Sept 2020 - now

      • Real Estate Financing Manager

        Dec 2019 - Sept 2020

    • NeoMarvin

      Sept 2024 - now
      Diretor executivo

  • Licenses & Certifications

    • FBB 100 CORRESPONDENTE COMPLETO + LGPD

      FEBRABAN
      Jul 2022

    • PLD/FTP

      Caixa Econômica Federal
      Sept 2023

    • LGPD

      FEBRABAN

    • Ca300

      Abecip Educação
      Apr 2015

    • Prevenção a lavagem de dinheiro

      ANEPS
      Apr 2022