Sam Olliver

Experience

• 

  Sequence UK Ltd incorporating Barnard Marcus - Brown & Merry - Fox & Sons - William H Brown

  Jun 2002 - Aug 2004

  Home Consultant & Administrator

  * Registered new applicants and arranged appointments* Occasional viewings on an ad hoc basis.* Dealing with incoming calls and walk in’s.* Providing full admin support to the team* Put together property details, brochures and advertising from a range of sources* Responsible for writing / editing descriptions of properties for use online and in marketing material.

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  Belchamber & Co

  Aug 2004 - Aug 2005

  Sales & Lettings Negotiator

  * Registered new applicants and arranged appointments* Accompanied potential tenants on occasional viewings* Handled window display/advertisements* Dealing with incoming calls and walk in’s.* Providing full admin support to the team* Put together property details, brochures and advertising from a range of sources* Responsible for writing / editing descriptions of properties for use online and in marketing material

• 

  Michael Jones Estate Agents

  Jun 2005 - May 2017

  * Implemented lettings strategy to grow the business and property portfolio - including setting targets for the office and individuals (achieving / exceeding branch target on property appraisals, instructions, lets and other KPIs in line with office business plan)* Developed and motivated the team - conducted regular one to one appraisals / organised 360 feedback sessions.* Mentored, coached & lead by example* Assessed data / performance to optimise team performance* Built relationships with external property developers* Carried out Market Appraisals / Instructions on Landlords Properties - demonstrating knowledge of the property market, professional photography & marketing details.* Assisted with business generation - prospecting / touting* Identified business opportunities & created self generated appointments* Provided landlords with regular feedback* Conflict Resolution Show less * Built relationships with external property developers* Carried out Market Appraisals / Instructions on Landlords Properties - demonstrating knowledge of the property market, professional photography & marketing details.* Assisted with business generation - prospecting / touting* Identified business opportunities & created self generated appointments* Participated in achieving / exceeding branch target on property appraisals, instructions, lets and other KPIs in line with office business plan* Provided landlords with regular feedback* Assisted with the management of the Team and day to day running of the office* Conflict Resolution Show less * Registered new applicants and arranged appointments* Accompanied potential tenants on viewings* Negotiated Lets - agreeing terms / rental figure* Handled window display/advertisements* Carried out Market Appraisals / Instructions on Landlords Properties - demonstrating knowledge of the property market, professional photography & marketing details.* Participated in achieving / exceeding branch target on property appraisals, instructions and lets in line with office business plan.* Facilitated lets through to move in* Studied / Passed ARLA exam* Ordering Stationary and other office supplies Show less

  • Lettings Manager

    Jun 2016 - May 2017

  • Assistant Lettings Manager

    Dec 2015 - Jun 2016

  • Lettings Negotiator

    Jun 2005 - Dec 2015
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  Ashcroft & Dean

  Aug 2005 - Jun 2006

  Lettings Negotiator

  * Registered new applicants and arranged appointments* Accompanied potential tenants on viewings* Negotiated Lets - agreeing terms / rental figure* Handled window display/advertisements* Carried out Market Appraisals / Instructions on Landlords Properties - demonstrating knowledge of the property market, professional photography & marketing details.* Facilitated lets through to move in

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  Michael Jones Estate Agents

  Jan 2018 - now

  * Introduced and setup refurbishment side to business to ensure that properties are kept modern and in good order to ensure maximum returns are achieved and void periods are kept at a minimum.* Introduced sub-team based monthly, quarterly and yearly targets and incentives * Implemented monthly auditing setup and process to ensure all areas of the Property Management team are running as they should be and there are no areas of concern.* Setup yearly objectives and goals for the team to work towards that align with company goals.* Setup Individual plans for those that wish to progress within their current role, or are looking to work towards a promotion. Show less * Successfully restructured the property management department into sub-teams to ensure that all areas are efficiently taken care of.* Introduced maintenance system to better manage and improve upon compliance levels and general works / repairs.* Established and introduced documented procedures and contingency planning for the team to follow in order to keep clients happy, informed, and team members working effectively to ensure nothing is overlooked.* Setup and implemented system to help the team smoothly move through the checkout and end of tenancy process and create greater visibility for both Tenant and Landlord.* Established quarterly one-to-one process for existing team and onboarding procedures for new team members.* Set up automation to reduce manual work and emails, and to guarantee that all parts of the business are informed automatically as necessary (for e.g. property becoming re-available to let, move in compliance required etc) Show less Data Transfer -* Extracted / Collated client, property & accounting data from previously used software * Interpreted / Converted complex data* Prepared Data/Information files for new system import* Setup new system (including users, accounting information, detail / window card templates & branch specific settings / preferences)* Provided in-house training of day to day use of system to staff membersBusiness Development -* Implemented KPI monitoring structure / Targets* Setup Sales / Profit related Online Task system (lets agreed pipeline, marketing methods, hot leads, etc.)* Automated time consuming day to day processes (property matching / client communication)* SEO Analysis / Competitor Comparison & Recommendations for Company Website Show less

  • Regional Property Management Director

    Nov 2021 - now

  • Associate Director

    Dec 2020 - Nov 2021

  • Head Of Property Management

    Feb 2020 - Dec 2020

  • Lettings Development and Marketing Manager

    Aug 2019 - Feb 2020

  • Lettings Manager

    Oct 2018 - Aug 2019

  • Business Development & Data Transfer

    Jan 2018 - Oct 2018
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  Brand Vaughan Estate Agents

  Nov 2021 - now

  Regional Property Management Director

  * Successfully restructured the property management department to ensure that all areas are efficiently taken care of.* Introduced maintenance system to better manage and improve upon compliance levels and general works / repairs.* Established and introduced documented procedures and contingency planning for the team to follow in order to keep clients happy, informed, and team members working effectively to ensure nothing is overlooked.* Setup and implemented system to help the team smoothly move through the checkout and end of tenancy process and create greater visibility for both Tenant and Landlord.* Established quarterly one-to-one process for existing team and onboarding procedures for new team members.* Set up automation to reduce manual work and emails, and to guarantee that all parts of the business are informed automatically as necessary (for e.g. property becoming re-available to let, move in compliance required etc) Show less