Geetha Nagpal

Experience

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  Dynaspede Integrated Systems (P) Limited

  Apr 2011 - May 2011

  Assistant Accountant (Intenship)

  During my training, I was explained about different roles & responsibilities that financial team handles in the company. Learnt the following: Checking C-forms Cash holding proceduresMonthly payment proceduresPreparing budgetsFinancial audit

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  Tulip Telecom

  Dec 2011 - Jan 2012

  HR Recruiter (Intenship)

  During my training period I was give challenge of Recruiting employees for different Departments in the company such as:Storage SpecialistChannel SalesData CenterIT & ITESBack up Specialist

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  Infosys

  Jul 2012 - Sept 2012

  Process Executive

  Handle client’s enquiries over the calls and emails.Evaluate transactions for Clients as per the SLA.Drive strategic objectives of the Client.Interacting with Clients and Operations on a daily basis on the subject of process clarification and compliance.Assist partner/s when the escalation path fails.

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  Souq.com

  Mar 2013 - Oct 2017

  1. Sourcing Information from Google for the Products on site for the content and images and Editing images if requires. 2. Utilize and manage salesforces.com tool to properly forecast, share information and manage SOPs during entire lead life cycle.3. Build strong communication channels at all level of the seller’s organization, set proper expectation, provide clear status communication. 4. Monitoring and track daily performance of sellers and help to resolve any issues. 5. Managing Relationship with strategic partners including large Marketplace Sellers, and 3rd party vendors. 6. Enhancing the Quality of the Image, Description of the product, Title of the products and sending it to the technical team to upload or using bulk upload to upload in a faster way. 7. Ensure all the items upload are as per the company standards and remove it from the site if prohibited item. 8. Also ensure the listing listed in correct cataloger and all the listing going on Live successfully. 9. Also do product edit, change the stocks and prices of the items if requested by the seller instantly. 10. Ensure not to list duplicate the listing on site and make ensure all the items goes Live of all the seller listed. 11. Adding Discounts (MSRP) for the Products as per requirement from the seller. 12. Categorizing the product in the correct category if placed in wrong by the sellers and fixing the Rejections if any rejected. 13. Providing End to End support to the seller to make their Items Live on Site. Show less 1. Monitoring and track daily performance of sellers and help to resolve any issues. 2. Utilize and manage salesforces.com tool to properly forecast,share information and manage SOPs during entire lead life cycle.3. Build strong communication channels at all level of the sellers organization,set proper expectation, provide clear status communication. 4. Uploading the items that is received by the third party vendor if needed also do manual listing . 5. Managing Relationship with strategic partners including large Marketplace Sellers, and 3rd party vendors. 6. Enhancing the Quality of the Image, Description of the product, Title of the products and sending it to the technical team to upload or using bulk upload to upload in a faster way. 7. Ensure all the items upload are as per the company standards and remove it from the site if prohibited item. 8. Also ensure the listing listed in correct cataloger and all the listing going on Live successfully. 9. Also do product edit, change the stocks and prices of the items if requested by the seller instantly. 10. Ensure not to list duplicate the listing on site and make ensure all the items goes Live of all the seller listed. Show less Key responsibilities• Handle incoming calls of customers & suppliers.• Answer inquiries by clarifying desired information; researching, locating, and providing information.• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implement solutions; escalate unresolved problems.• Fulfill requests by clarifying desired information; complete transactions; forward requests.• Maintains call center database by entering accurate and complete customer information.• Produce weekly call reports for management- Certified for Best Quality and Best Performer of the year 2015 till present. Show less

  • Content Writer

    Jan 2017 - Oct 2017

  • On boarding specialist market place

    Dec 2015 - Dec 2016

  • Customer Service Specialist

    Mar 2013 - Nov 2015
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  Konceptwings

  Dec 2017 - Aug 2021

  Account Manager

  Had a break since i was having a baby now want to start my career again. ThanksGeetha