Valentine Nzeng

Experience

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  CHAPELTOWN CITIZENS ADVICE BUREAU

  Jan 2010 - Aug 2013

  Adviser

  • Advice clients on issues relating to income maximisation and benefits calculations, Employment, Housing & Homelessness, debt management, consumer issues, Immigration & Nationality Rights (OISC Level 1).• Calculating Means tested benefits, ESA, IbJSA, IS, Tax credits WTC, CTC, CB, PC, HB and CTB. – using benefit calculator.• Explore client’s situation by researching relevant information to match client’s case, thereby making sure that information & advice is up-to-date.• Match client’s situation to rights and responsibilities, Outline options for client to take Action and based on an informed decision.• Take relevant actions including signposting & referral to other agencies, local authorities and third party organizations when & where necessary.• Raise any social policy issues with client including advocacy work and provide advice on how to act on these issues.• Write case reports using appropriate policy codes as reflective of the issues, the underlying causes of the problems, measures taken and advice given. Show less

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  Royal British Legion

  Apr 2014 - Nov 2014

  Advice & Information Officer
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  Virgin Media

  Jul 2015 - Jan 2016

  Finance Planning Validation Administrator
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  Joseph Rowntree Foundation (JRF)

  Mar 2016 - Dec 2016

  Communications & Project Management
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  SpringAid Consultancy International CIC

  Dec 2016 - now

  Managing Director
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  NHS England: Change & Programme Delivery

  Jan 2018 - now

  Project Manager