Gadha Krishna

Experience

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  EQUATE Petrochemical Company شركة ايكويت للبتروكيماويات

  Jun 2013 - Jun 2013

  Summer Intern

  On the job training on 'Data Communication, Networking and security' with Technology Improvement department and IT division. Associated with a live Project on Analyser system integration using OPC protocol, cyber security control and disaster recovery management

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  Kerala State Electronics Development Corporation Ltd

  Aug 2013 - Aug 2013

  Industrial Training

  Trained on “Embedded Technology” in real time applications, design & architecture.

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  ISRO Satellite Centre

  May 2015 - May 2015

  Summer Intern

  Involved in Research on monitoring and controlling of geostationary and geosynchronous satellites at the Spacecraft Control Centre, Mission Control Centre and the Earth station

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  Amadeus India

  Jul 2016 - Apr 2017

  Software Engineer

  •Designed and developed comprehensive and high quality operational software, documentation, and unit/component tests necessary for the application. Provided functional and technical solution for customer and internal change/problem requests. •Appointed as elemental focal point for technology transfer from counterparts in Nice, France and successfully took over and owned several modules. •Worked closely with Product Management, Business Analysts, and Quality Assurance to create high quality products and enhancements. Trained teammates and created technical documentation. Show less

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  Unilever

  Apr 2018 - May 2018

  Unilever Leadership Internships Programme - ULIP 2018

  •Planned, conceptualized and finalized the strategy and approach for a single Global B2B Tool across the globe. The proposed cloud B2B solution would help Unilever replace the use of multiple middleware technologies with one single global solution, facilitating simplified landscape, faster Trading-Partner on-boarding, reducing overall TCO (in-house IT infrastructure & management) and streamlining B2B operating framework across the globe. •Recommended Process and Technology accelerators to ensure Zero business disruption migration and transparency to Trading Partners to reduce overall time, effort and cost. •Awarded Pre-Placement Offer (PPO) in recognition for my work. Show less

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  Unilever

  May 2019 - Feb 2023

  Owned and managed 94 IT enterprise solutions critical to R&D operations at Unilever Global. •Managing a team of 22 members spread across globe and contributed in achieving SLA target availability of 99.54% by delivering high quality services. •Accountable to Establish and refine service delivery processes, including ITSM, service transition, Information security, Capacity management and Change & Release management, and Cost optimization •Stakeholder management-collaboration with Business, Vendor partners, Development and Operational teams across the Globe •Auditing the service management processes (Incident Management, Problem Management, Vulnerability remediations, Risk management, Service Restorations and improvements, Regression testing) •Pioneer at the EntOps Learning Initiative, actively engaging with the Unilever community in instilling Learning as a culture within UniOps by promoting the usage of various platforms. Show less

  • Information Technology Service Delivery Manager

    Apr 2020 - Feb 2023

  • Unilever Future Leaders Programme - UFLP 2019

    May 2019 - Apr 2020
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  ALDI SÜD

  Mar 2023 - Dec 2024

  Manager - Customer Interaction ( Senior IT Professional)

  •Led an internalization project to shift support operations from multiple third-party vendors to a newly established internal Organizational Unit resulting in 20% operational cost reduction•Appointed as the Country Success Manager leading Service Operations for Australia and ensuring improved Customer satisfaction through stakeholder collaboration, identifying product performance issues and driving operational improvements•Process Expert for an overarching service delivery framework streamlining processes related to agile software development, all ITSM processes, Quality Assurance, Security and DevOps with focus on compliance and risk minimization.•Led Release and Change Management operations for ALDI US Digital Solutions from planning major project go-lives to deployment and post-release monitoring, achieving 98% on-time release rate Show less