Jedrek Lim

Experience

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  TELUS International Philippines

  Jun 2007 - Jul 2008

  Human Resource Organizational Development Associate

  • Facilitated in-class process and system’s training to maximize utilization of web-based tool for the standard implementation of performance management process - participating audience included incoming and existing Team Leaders, Operation managers which resulted to a meaningful discussion and increased knowledge of team for improved and effective performance.• Generated company-wide reports such as annual employee performance review, compliance rate for mandatory e-Learning trainings and participation rate for employee survey results thereby providing management a more accurate basis of decisions and ways of improving productivity.• Coordinated trainings, event logistics, participant enlistments and post-training evaluations (i.e. On Trac Star Certification Training, HR Team Building) which resulted to the efficient delivery of HR initiatives. Show less

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  InfoCom (Europe and Asia Pacific)

  Aug 2008 - Jan 2009

  Junior Research Analyst

  • Responsible in the application of systematic research methodologies and quality measures, drafted theories and forecast in relation to European telecommunication industry through the analysis and articulation of quantitative and qualitative data materializing into published reports to further evaluate market trend and evolution.

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  IBM

  Oct 2009 - Dec 2011

  • Managed the team’s process adherence and optimal service delivery ensuring company’s vulnerable exposure during process audits (i.e. business controls, friendly or 3rd party audit) are at a minimal to none, ensuring company’s coverage from corporate or regional tax liabilities in relation to global assignments, and consistently meeting the team’s agreed global service level agreements. • Managed and enabled direct reports through regularly conducted bi-annual performance reviews and coaching sessions, revisited and facilitated process reviews, managed escalated issues and workforce stability which resulted to talent management and retention, as well as effective and efficient team performance. Show less

  • 1st Line Operations Manager - Allocations Team

    Aug 2011 - Dec 2011

  • Senior International Assignment Representative

    Oct 2009 - Aug 2011
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  Hewlett Packard Enterprise

  Jan 2012 - Sept 2014

  Change Manager

  Responsible for the rigid implementation of complex change management processes for managed IT environments serving clients within Australia and New Zealand ranging across various industries (Mining and Manufacturing, Engineering, and Bank industry), enforcing no unauthorized changes which as a result brought minimal outages and service disruptions, offering traceable documentation in support of other ITIL processes

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  Vestas

  Sept 2014 - May 2015

  Change Manager

  Responsible for executing change management processes adopting Agile methodologies and best practices to continuously enable IT teams to deliver immediate value to various business units as well as prioritize changes based on regulatory controls and requirements within the available capacity.

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  Avid

  Jan 2016 - Apr 2018

  APAC Situation Manager

  Provided clients continuity on 24x7 global support availability for critical severity incidents resulting to client's production loss or outage related to a vast suite of multimedia-related technology products, triaged issues to both local and international teams with various tier levels of support while maintaining transparency and time-sensitive updates to stakeholders including internal executive leaders and affected clients.

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  Accenture

  Apr 2018 - Aug 2022

  Business Integration and Architecture Manager

  •Managed the overall delivery of SAP Ariba On-Demand platform (Source-to-Pay, Supplier Management, Ariba Network) along with additional complexities within the solution plan which includes legacy Contracts (~800) and Purchase Order (~3000) data migration and data mapping, parallel deployments of SAP ECC procurement enhancements and SAP S/4 HANA build with the subsequent ERP migration•Handled end-to-end test management across various phases (Product Test, System Integration and User Acceptance) – organized participants and overall test plan, managed and reported test execution status, coordinated defect resolution and obtained stakeholder acceptance on all test phase closure•Conducted quality stage gate reviews with all stakeholders to ensure project meets all commitments and deliverables defined within the entry and exit criteria prior to initiating or closing of various project phases•Prepared and executed technical cutover plan deploying build from Non-Prod to Production environments – ensuring operational readiness of both business and IT, and the proper engagement of stakeholders Show less

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  TD

  Sept 2022 - now

  •Developed "General Secure Facilities on a Pallet" framework, streamlining vendor onboarding, technical setup, and compliance training for operational readiness.•Collaborated with Enterprise Security Architecture to document current GSF technology and establish a blueprint for future security enhancements.•Produced program reports for leadership, analyzing data points like Return-to-Office strategies.•Implemented a monthly program dashboard for governance, enhancing vendor performance monitoring and commitment to deliverables.•Facilitated communication between TD and vendor IT teams, managing incidents, network connections, and mitigating impacts of TD IT maintenance.•Supported Annual Physical Security and Remote Cyber Security Audits for vendors and GSFs in collaboration with internal risk partners. Show less •Spearheaded conversations with application / process SMEs and with various business stakeholders to initiate discussions on data cleansing opportunities, data mapping and conversion exercises•Performed data analysis to further define scope, resource and estimated efforts required and volume of data intended for the overall data migration work as well as supplier onboarding and enablement •Identified risks to highlight to the Integration Management Office (IMO) governance to discuss, remediate or mitigate risks that may impact program / project delivery in relation to various activities and milestone. Show less •Executed quality due diligence tasks with the extensive review of public/private vendor financial reports to generate financial risk ratings and initiation of the Global Anti-Money Laundering vendor screening process for ~250 medium and high risk rated sourcing project engagements.•Supported Lines of Business and Vendor Managers in initiating financial due diligence exception process in compliance to Third-Party Risk Management (TPRM) governance procedures•Leveraged systems knowledge and expertise to generate linkage between ad-hoc Ariba and Coupa reports to provide overview, analysis, and ease of managing the team's operational and process execution. Show less

  • Business Management Analyst

    Jul 2023 - now

  • Strategic Sourcing Associate

    Mar 2023 - Jul 2023

  • Strategic Sourcing Analyst

    Sept 2022 - Mar 2023