Karim Emam

Experience

• 

  Teleperformance

  May 2013 - Apr 2015

  Customer Service Representative

  One of the complaints team which was responsible for handling a customer complaint.And follow up with them until fulfilling their requests .

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  Premium Card

  Nov 2019 - May 2021

  I was driving force among our sales team. Your ability to work quickly, honestly, and effectively to build relationships with our consumers will set the bar for our other sales professionals. Daily tasks will include meeting and facilitating consumer demands, creating innovative solutions to solve consumer concerns, reporting to managers, and motivating sales staff to reach their personal best without compromising quality. Cairo festival city CFC Manage a part of accounts to persuading customers to purchase the product Premium card with the product of the company which is guranteed interst-free cedit card (Buy&Pay) , Develop positive relationships with clients,Generate new business using existing and potential customer networks,Report on the status of accounts and transactions,Suggest actions to improve sales performance and identify opportunities for growth

  • Senior Direct Sales

    Sept 2020 - May 2021

  • Sales Representative

    Nov 2019 - Sept 2020
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  ValU

  May 2021 - Sept 2021

  Direct Sales Team Lead

  Dedicated Bilingual Sales team leader focused on quality sales and exceptional customer service. Motivated and guided team members to reach weekly goals while promoting effective customer service. Successfully managed existing accounts and developed new ones. Lead staff in reaching and surpassing sales goals.

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  NowPay

  Sept 2021 - Feb 2023

  Senior Account Executive

  • Onboard our Partner Employee base within NowPay agreed upon SLAs.• Manage & own our customer profiles and eligibility to use NowPay services.• Own user lifecycle from sign up to approval with its corresponding KPIs.• Explain our onboarding framework to partners to help them in understanding our processes and requirements.• Organize & streamline the onboarding /offboarding process of our partners.• Solve back-office tickets related to user onboarding lifecycle & our partner issues.• Using a problem solving mindset to find solutions in more difficult or complex cases to ensure that clients can be successfully onboarded.• Coordinate with Sales, call center and collection team for better partner employer/employee handling.• Manage relationship with the couriers for faster employee onboarding. Show less

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  AXON Egypt

  Feb 2023 - Jul 2023

  Senior Business Development Officer

  • Responsible for creating new business opportunities with the clients and partners. • Manage & own our partners profiles and eligibility to use Axon services.• Explain our onboarding framework to partners to help them in understanding our processes and requirements.Using a problem solving mindset to find solutions in more difficult or complex cases to ensure that clients can be successfully onboarded.• Coordinate with all departments (Sales & Call center & Activation team & Data entry team & Finance team & Marketing team and Collection team) for better partner employer / employee handling.• Communicating with clients to understand their needs and explain product value.• Collecting and analyzing data to learn more about consumer. • Maintaining updated knowledge of company products and services.• Resolving complaints and preventing additional issues by improving processes.• Acting as a client advocate with a focus on improving the buyer experience. Show less

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  Ghostudios Agency

  Jul 2023 - now

  Business Development Manager

  - Contacting potential clients to establish rapport and arrange meetings.- Planning and overseeing new marketing initiatives.- Researching organisations and individuals to find new opportunities.- Increasing the value of current customers while attracting new ones.- Finding and developing new markets and improving projects.- Attending conferences, meetings, and industry events.- Developing quotes and proposals for clients.- Developing goals for the development team and business growth and ensuring they are met.- Supervising and helping team members develop their skills and achieve target of sales. Show less